Donna Stoneburner
Prescott,AZ
Summary
With 26 years of experience in the IT industry, I possess strong expertise in Windows Server and Active Directory. Throughout my career, I have worked across diverse industries such as communications, wholesale trade-durable goods, media, healthcare, financial, energy, and business services. My extensive knowledge and hands-on experience in these sectors enable me to effectively navigate their complexities and achieve outstanding outcomes. I am committed to utilizing my skills and expertise to drive success for organizations seeking IT solutions.
Overview
22
22
years of professional experience
Work History
MES Application Engineer(contract)
Magna International
08.2024 - 11.2024
- End-to-end responsibility for the service of PRODAP
- Ensure stable operations through active system monitoring and proactive problem prevention and problem solving
- Built technical proficiency in technology stacks related to PRODAP and related interfaces
- Point of contact for the MES team in Graz, Austria
- Maintain data Back-ups
- Collaborate with IT team to implement business processes
- Handle technical issues that arise between internal teams
- Find solutions when technology fails or will fail in the future
- Maintains a clean, organized work area
- Demonstrates high productivity and multitasking capabilities
IT Supervisor/Developer (contract)
Pure Wafer
07.2023 - 08.2024
- Maintain and expand in-house developed software
- Administer Office365 accounts and Active Directory, onboard new employees
- Assist with computer support for on-site and remote workers
- Supervise, assist and mentor junior developers
- Maintain data Back-ups
- Collaborate with IT team to implement business processes
- Handle technical issues that arise between internal teams
- Find solutions when technology fails or will fail in the future
- Maintains a clean, organized work area
- Demonstrates high productivity and multitasking capabilities
- Participates in audits
- Participates in "in-service" education and training
- Establishes and maintains good rapport with interdepartmental and intradepartmental personnel and effective communication with other departmental personnel
- Interface with outside vendors to provide solutions to business problems
- Exhibits professional communication skills via phone, email, posted documentation, and in person interactions
- Stays up-to-date with current policies and procedures of and relating to Pure Wafer, Inc
- And; adheres to all guidelines in the Employee Handbook including but not limited to the attendance and cell phone policies
- Performs other duties as assigned
- Maintaining and organization of inventory supplies for IT department
- Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business
Sr Systems Administrator (contract)
Rockwell Automation-Symentrics
02.2022 - 08.2022
- Using Azure and CrowdStrike to troubleshoot Phishing and Spam emails
- Troubleshoot and analyze complex production problems related to data
- Troubleshoot advanced network file delivery, Windows servers, and application issues independently and provide solutions to recovery
- Built and configured Domain Controllers, WSUS and SCCM in VMware vSphere
- Created network diagram using Visio
- Administer and support Zero Trust Platform security on all servers
IT/IS Operations Systems Administrator (contract)
Wells Fargo-Apex Systems
10.2021 - 01.2022
- Primary production support for data ETL jobs which are near real-time within the Enterprise Data warehouse application
- Troubleshoot and analyze complex production problems related to data
- Troubleshoot advanced network file delivery, Windows server, and proprietary application issues independently and provide solutions to recovery
- Collaborate with the business analysts and ETL development team members to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance
- Collaborate with channel teams which includes offshore team members, work flexible hours as required to achieve a global follow-the-sun support model
- Strictly follow change and incident management processes
- Standard business hours on an on-call basis in a24x7x365 environment
- Implement best practices for production environments
- Implement process changes within the work streams of Problem, Change, Vulnerability Management, Tools, and Support Applications
- Develops and updates documentation, departmental technical policies and procedures and user guides
- Assures quality, security and compliance requirements are met for supported technology domain
- Multitask effectively during busy times
- Efficient communication with proprietary application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc
IT/IS Systems Administrator (contract)
FHLB-Insight Global
07.2019 - 07.2020
- Support network vulnerabilities using proprietary software
- Lead Infrastructure Tech on Password/decom/reset project
- Maintain STARS project with proprietary software
- Using Service Now (ITIL) resolving service requests from a user for information, advice, standard change, or access to a service
- Administer and support Zero Trust Platform on all servers
- Moving away from Teamworks (ITIL) and merging with Services Now (ITIL)
- Assist in project to upgrade SharePoint2013 to SharePoint2019
- Installation and monitoring of Workday system for HR
- Using VMware6.5 to decommission Windows2008 server and replace with Windows2016 servers
- Microsoft migration from Office2016 to O365 involved in getting the licenses, uninstalling Office2016, and installing the Microsoft365 Apps during an IT rollout using Jenkins Deploy
- Using CyberArk for Security
- Creating backups in Veeam
- Using Log Rhythm for Monitoring and Tracking
Sr. Broadcasting Technologist – (IT Manager), Desktop Admin, System Admin, Network Admin, Maintenance Engineer
KCCI-Hearst
04.2018 - 06.2019
- Install / Maintain / Support Cisco LAN/IT infrastructure
- Upgrade Bit Central, ENPS, Imagine, Clear, Pitch Blue, and Transmitter sight software
- Monitor CBS Playout servers
- Using Jira (ITIL) resolving service requests from a user for information, advice, standard change, or access to a service
- VMware Virtual Environment Management/Support
- Maintain VMware Horizon Cloud on Microsoft Azure
- Provision Windows desktops and apps with VMware and Azure Virtual Desktop
- Maintain Azure Active Directory and synchronizing directories and enable single sign-on
- Moving files from physical server to Azure Active Storage
- Application Tracking using Royal TS3
- Using SilkRoads to set up new hires
- Enterprise Backup Management/Support
- Silver Peak SD-WAN Network connecting users to applications
- Windows Server / Desktop OS understanding & proficiency
- Install and configure Linux servers and application
- Production Storage Systems Management/Support
- Administer and support Zero Trust Platform on all servers
- Desktop, laptop, and workstation computer systems installation/management/support
- Provide technical guidance and support to end users
- Microsoft migration from Office2013 to O365 involved in getting the licenses, uninstalling Office2013, and installing the Microsoft365 Apps during an IT rollout using Jenkins Deploy
- Office365 Production Suite Support
- WSUS, SCCM Team, SEP, Cylance Management & Support
- Wireless & Remote connectivity installation/management/support
- Intrusion Detection Systems knowledge & management (IDS)
- Cisco ISE support for wired and wireless network devices
- Cisco VoIP systems support
IT Senior Controls and Electrical Support –Network Security Team Lead/Network Administrator (contract)
Northern Natural Gas/MidAmerican Energy-Rose International Inc.
10.2013 - 03.2018
- Using Service Now (ITIL) resolving service requests from a user for information, advice, standard change, or access to a service
- Maintain the Controls data communications infrastructure
- Monitors network components and services for prevention of performance problems
- Develops and maintains equipment and service documentation for daily operations performed including IP address administration, firewall administration, domain administration, router and switch configurations and logical/physical network diagrams
- Reviews systems and configurations, makes recommendations and perform updates to further optimize network services for the infrastructures
- Silver Peak SD-WAN Network connecting users to applications
- Test and run patches on Controls network
- Imaged, configured, provision, and monitoring servers, HP computers and Versa Views for57 project upgrades from Texas to Wisconsin
- Install VCM cm client and AD client on servers and clients
- Monitoring via remotely run scripts via Nagios Remote Plugin Executor
- Monitoring with HP SIM and Spice Works of HMI Servers
- Installation and maintenance of Rockwell Factory Talk Suite, Rockwell Windows Firewall Configuration Utility and Wonderware
- Administer and support Zero Trust Platform on all servers
- Exchange migration to2013
- MS Patching and configuring of servers and clients using VCM Controls Console
- Building hosts/clusters in vSphere
- Build Thin Clients for field operations
- Create Citrix user profiles
- Citrix XenClient and XenDesktop installation and configuration on Thin Clients and Desktops Created Disaster Recovery Process
- Created documentation of patching process
- Created SharePoint2013 team site
Network Administrator (contract)
Broken Arrow Wear
06.2013 - 09.2013
- Rebuilt entire network for business of75 employees
- After hardware failure, rebuilt and upgraded Windows Servers2003 and2008 to2012
- Administer and support Zero Trust Platform on all servers
- Installed, configured, and managed VMware, AD, Exchange and IMail Server
- Rebuilt Active Directory
- Upgraded and built Exchange2010
- Recovering files from snapshots using UNIX command line
- Transferred Access Data between Windows and UNIX
- Rebuilt SQL2005 with database and Powershell script
- Connected to Microsoft SQL servers from UNIX through ODBC
- Upgraded to Windows7 and Office2010
- Desktop support and system administration of all backups, office suites, and daily software
- Utilized Veritas Cluster Services including Ceritas Volume Manger, Veritas File System, and Logical Volume Manager
Site Services Administrator (contract)
Microsoft-VMC
04.2013 - 06.2013
- Racking and stacking HP servers and Cisco switches in the Microsoft Data Center
- Imaging, configuring, and supporting Microsoft Windows Servers2003 through2012
- Reading and writing tapes, backups, and archives
- Transferring files between Windows and UNIX
Systems Technician II
U.S. Cellular
12.2011 - 03.2013
- Responsible for62 U.S
- Cellular Retail stores networks
- Project Coordinator responsible for Tech Systems’ contractors to deploy Windows7 in163 retail stores in IA, NE and IL
- Imaging, configuring, and supporting Microsoft Windows Servers (2003 through2012) and Windows Operating Systems (XP, Vista,7 and8)
- Installing, configuring, monitoring, and supporting networks security using GIF LAN Guard, Qualys Guard, Altiris, Endpoint Management, Microsoft Security Essentials and other Symantec tools
- Creating, supporting, and monitoring VMware Entitlement Accounts using VMware Workstation version6 &7
- Creating Windows user accounts using Microsoft Active Directory and Active Sync
- Installing, configuring, monitoring, and supporting Firewalls on Windows Servers;2003 through2012
- Installing, configuring, monitoring and supporting Exchange Servers2003,2007, and2008
- Administer and support Zero Trust Platform on all servers
- Complete monthly Microsoft Patching and Software Remediation using Symantec Patch Management after hours
- Install and configure Oracle with Business Objects
- Reading and writing tapes, backups and archives
- Transferring files between Windows and UNIX
- Transferring files through FTP between Windows and UNIX
- Running SQLPlus to run queries from UNIX shell scripts
- Monitoring and testing network functionality and peaks using Monit
- Read and write Microsoft SQL scripts when necessary
- Complete annual computer life cycle replacements
- Break fix and imaging of all desktops and laptops
- IT project managing to order, track and install new equipment for new store builds using proprietary software
- Administrate and develop SharePoint site as SharePoint designer
- Install, configure, and maintain network equipment for IA and NE State Fairs
System Admin/Network Admin/LAN Assistant/Desktop Admin/Project Coordinator (contract)
Wells Fargo, Principal, Pioneer, Mid-American Energy, BCBS, ADP, Shazam, Farm Bureau, Core Logic
02.2008 - 12.2011
- Responsible for hardware/software installation, maintenance, upgrade, troubleshooting and project management of new computer rollouts, servers, networks and printers at Wells Fargo, Principal, Corelogic, MidAmerican Energy and Pioneer
- Coordinator and Supervisor of Windows7 deployment project at Core Logic in2011
- Administer and support Zero Trust Platform on all servers
- Technologies included: MS Windows2003 Server, MS Windows2008 server, MS Windows2012, MS Exchange, Active Directory, Wanda, Remedy and STAMP (Wells Fargo), VMWare, Cisco routers and phones, Visual Basic6, VB.NET, C++ for CGI Scripts, JCL Programming, Imaging PCs using Ghost, Tivoli, Altiris
- Encryption using Pointsec and Safeboot
- Symantec Backup, Virus Protection, Wireless networks, Blackberry, SharePoint, Solaris, SUSE Linux, UNIX, Red-Hat, Perl Scripting
System Administrator/PC Technician III (contract)
EDS Group
03.2004 - 12.2007
- Provide technical support for the NMCI computer systems and communications equipment related to data transmission for the Navy and the Marines on all NAS Pensacola Fields
- Administer and support Zero Trust Platform on all military servers
IT Analyst (contract)
Baptist Health Care and FWB White-Wilson Medical Center Adecco/McKesson
07.2007 - 07.2007
- Installs, generates, maintains tests and debugs HPF software on, servers, mainframes, and other multimedia devices
- Administer and set up multiple software environments including Active Directory group and user permission
- Administer security, mainframe accounts, web-based applications, and Citrix applications
Educational Curriculum Development Specialist (contract)
Independence for the Blind of NW Florida
01.2003 - 03.2004
- Teach blind and visually impaired students a curriculum of basic computer needs
- Write reports and aids request for the state of Florida
- Upgrade and maintain Department of the Blind of NW Florida networks and Independence for the Blind networks
Education
undefined
WESH
Orlando, FL01.2018
A.A.S - Network Administration
Hamilton College
IA01.2002
A.A.S - Web Development
Kaplan College
IA01.2002
Skills
- VMware65 Foundations Certification( expired)
- VMware DRS
- VMware Standalone Converter30, Update Manager
- VMware Virtual Desktop Infrastructure VDI
- VMware View
- VMware SAN
- Microsoft Server 2000-2019
- Microsoft OS Windows 95- 11
- Microsoft Active Directory
- Microsoft Internet Information Services (IIS)
- Microsoft SCCM
- Microsoft Exchange Servers2000-2019
- Microsoft Office Suites
- Microsoft Office365
- Microsoft Azure
- Microsoft Entra ID
- CISCO Firewalls, Cisco ISE, Cisco IPS, Cisco switches, VOIP, IBM Routers and Switches, Dell Servers, HP servers, AS400, Dell Wyse Thin Clients, HP Thin Client
- Backups: VCB, Symantec Backup Exec System Recovery, Microsoft Internet Security & Acceleration, Microsoft Security Essentials, Seagate Backup Exec
- Silver Peak SD-WAN Network connecting users to Apps
- Visual Basics6, Visual Basic Application, SQL, Perl, PowerShell, PowerShell App Deployment
Timeline
MES Application Engineer(contract)
Magna International
08.2024 - 11.2024
IT Supervisor/Developer (contract)
Pure Wafer
07.2023 - 08.2024
Sr Systems Administrator (contract)
Rockwell Automation-Symentrics
02.2022 - 08.2022
IT/IS Operations Systems Administrator (contract)
Wells Fargo-Apex Systems
10.2021 - 01.2022
IT/IS Systems Administrator (contract)
FHLB-Insight Global
07.2019 - 07.2020
Sr. Broadcasting Technologist – (IT Manager), Desktop Admin, System Admin, Network Admin, Maintenance Engineer
KCCI-Hearst
04.2018 - 06.2019
IT Senior Controls and Electrical Support –Network Security Team Lead/Network Administrator (contract)
Northern Natural Gas/MidAmerican Energy-Rose International Inc.
10.2013 - 03.2018
Network Administrator (contract)
Broken Arrow Wear
06.2013 - 09.2013
Site Services Administrator (contract)
Microsoft-VMC
04.2013 - 06.2013
Systems Technician II
U.S. Cellular
12.2011 - 03.2013
System Admin/Network Admin/LAN Assistant/Desktop Admin/Project Coordinator (contract)
Wells Fargo, Principal, Pioneer, Mid-American Energy, BCBS, ADP, Shazam, Farm Bureau, Core Logic
02.2008 - 12.2011
IT Analyst (contract)
Baptist Health Care and FWB White-Wilson Medical Center Adecco/McKesson
07.2007 - 07.2007
System Administrator/PC Technician III (contract)
EDS Group
03.2004 - 12.2007
Educational Curriculum Development Specialist (contract)
Independence for the Blind of NW Florida
01.2003 - 03.2004
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WESH
A.A.S - Web Development
Kaplan College
A.A.S - Network Administration
Hamilton College
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