Donna Stoneburner
Prescott,AZ
Summary
With 26 years of experience in the IT industry, I possess strong expertise in Windows Server and Active Directory. Throughout my career, I have worked across diverse industries such as communications, wholesale trade-durable goods, media, healthcare, financial, energy, and business services. My extensive knowledge and hands-on experience in these sectors enable me to effectively navigate their complexities and achieve outstanding outcomes. I am committed to utilizing my skills and expertise to drive success for organizations seeking IT solutions.
Overview
22
22
years of professional experience
Work History
MES Application Engineer(contract)
Magna International
Mesa, AZ
08.2024 - 11.2024
- End-to-end responsibility for the service of PRODAP
- Ensure stable operations through active system monitoring and proactive problem prevention and problem solving
- Built technical proficiency in technology stacks related to PRODAP and related interfaces
- Point of contact for the MES team in Graz, Austria
- Maintain data Back-ups
- Collaborate with IT team to implement business processes
- Handle technical issues that arise between internal teams
- Find solutions when technology fails or will fail in the future
- Maintains a clean, organized work area
- Demonstrates high productivity and multitasking capabilities
IT Supervisor/Developer (contract)
Pure Wafer
07.2023 - 08.2024
- Maintain and expand in-house developed software
- Administer Office365 accounts and Active Directory, onboard new employees
- Assist with computer support for on-site and remote workers
- Supervise, assist and mentor junior developers
- Maintain data Back-ups
- Collaborate with IT team to implement business processes
- Handle technical issues that arise between internal teams
- Find solutions when technology fails or will fail in the future
- Maintains a clean, organized work area
- Demonstrates high productivity and multitasking capabilities
- Participates in audits
- Participates in "in-service" education and training
- Establishes and maintains good rapport with interdepartmental and intradepartmental personnel and effective communication with other departmental personnel
- Interface with outside vendors to provide solutions to business problems
- Exhibits professional communication skills via phone, email, posted documentation, and in person interactions
- Stays up-to-date with current policies and procedures of and relating to Pure Wafer, Inc
- And; adheres to all guidelines in the Employee Handbook including but not limited to the attendance and cell phone policies
- Performs other duties as assigned
- Maintaining and organization of inventory supplies for IT department
- Regular attendance is considered an essential function of this position and is necessary for the efficient operation of the business
Sr Systems Administrator (contract)
Rockwell Automation-Symentrics
Remote
02.2022 - 08.2022
- Using Azure and CrowdStrike to troubleshoot Phishing and Spam emails
- Troubleshoot and analyze complex production problems related to data
- Troubleshoot advanced network file delivery, Windows servers, and application issues independently and provide solutions to recovery
- Built and configured Domain Controllers, WSUS and SCCM in VMware vSphere
- Created network diagram using Visio
- Administer and support Zero Trust Platform security on all servers
IT/IS Operations Systems Administrator (contract)
Wells Fargo-Apex Systems
Des Moines, IA
10.2021 - 01.2022
- Primary production support for data ETL jobs which are near real-time within the Enterprise Data warehouse application
- Troubleshoot and analyze complex production problems related to data
- Troubleshoot advanced network file delivery, Windows server, and proprietary application issues independently and provide solutions to recovery
- Collaborate with the business analysts and ETL development team members to resolve complex data design issues/provide optimal solutions that meet business requirements and benefits system performance
- Collaborate with channel teams which includes offshore team members, work flexible hours as required to achieve a global follow-the-sun support model
- Strictly follow change and incident management processes
- Standard business hours on an on-call basis in a24x7x365 environment
- Implement best practices for production environments
- Implement process changes within the work streams of Problem, Change, Vulnerability Management, Tools, and Support Applications
- Develops and updates documentation, departmental technical policies and procedures and user guides
- Assures quality, security and compliance requirements are met for supported technology domain
- Multitask effectively during busy times
- Efficient communication with proprietary application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc
IT/IS Systems Administrator (contract)
FHLB-Insight Global
Des Moines, IA
07.2019 - 07.2020
- Support network vulnerabilities using proprietary software
- Lead Infrastructure Tech on Password/decom/reset project
- Maintain STARS project with proprietary software
- Using Service Now (ITIL) resolving service requests from a user for information, advice, standard change, or access to a service
- Administer and support Zero Trust Platform on all servers
- Moving away from Teamworks (ITIL) and merging with Services Now (ITIL)
- Assist in project to upgrade SharePoint2013 to SharePoint2019
- Installation and monitoring of Workday system for HR
- Using VMware6.5 to decommission Windows2008 server and replace with Windows2016 servers
- Microsoft migration from Office2016 to O365 involved in getting the licenses, uninstalling Office2016, and installing the Microsoft365 Apps during an IT rollout using Jenkins Deploy
- Using CyberArk for Security
- Creating backups in Veeam
- Using Log Rhythm for Monitoring and Tracking
Sr. Broadcasting Technologist – (IT Manager), Desktop Admin, System Admin, Network Admin, Maintenance Engineer
KCCI-Hearst
Des Moines, IA
04.2018 - 06.2019
- Install / Maintain / Support Cisco LAN/IT infrastructure
- Upgrade Bit Central, ENPS, Imagine, Clear, Pitch Blue, and Transmitter sight software
- Monitor CBS Playout servers
- Using Jira (ITIL) resolving service requests from a user for information, advice, standard change, or access to a service
- VMware Virtual Environment Management/Support
- Maintain VMware Horizon Cloud on Microsoft Azure
- Provision Windows desktops and apps with VMware and Azure Virtual Desktop
- Maintain Azure Active Directory and synchronizing directories and enable single sign-on
- Moving files from physical server to Azure Active Storage
- Application Tracking using Royal TS3
- Using SilkRoads to set up new hires
- Enterprise Backup Management/Support
- Silver Peak SD-WAN Network connecting users to applications
- Windows Server / Desktop OS understanding & proficiency
- Install and configure Linux servers and application
- Production Storage Systems Management/Support
- Administer and support Zero Trust Platform on all servers
- Desktop, laptop, and workstation computer systems installation/management/support
- Provide technical guidance and support to end users
- Microsoft migration from Office2013 to O365 involved in getting the licenses, uninstalling Office2013, and installing the Microsoft365 Apps during an IT rollout using Jenkins Deploy
- Office365 Production Suite Support
- WSUS, SCCM Team, SEP, Cylance Management & Support
- Wireless & Remote connectivity installation/management/support
- Intrusion Detection Systems knowledge & management (IDS)
- Cisco ISE support for wired and wireless network devices
- Cisco VoIP systems support
IT Senior Controls and Electrical Support –Network Security Team Lead/Network Administrator (contract)
Northern Natural Gas/MidAmerican Energy-Rose International Inc.
Johnston, IA
10.2013 - 03.2018
- Using Service Now (ITIL) resolving service requests from a user for information, advice, standard change, or access to a service
- Maintain the Controls data communications infrastructure
- Monitors network components and services for prevention of performance problems
- Develops and maintains equipment and service documentation for daily operations performed including IP address administration, firewall administration, domain administration, router and switch configurations and logical/physical network diagrams
- Reviews systems and configurations, makes recommendations and perform updates to further optimize network services for the infrastructures
- Silver Peak SD-WAN Network connecting users to applications
- Test and run patches on Controls network
- Imaged, configured, provision, and monitoring servers, HP computers and Versa Views for57 project upgrades from Texas to Wisconsin
- Install VCM cm client and AD client on servers and clients
- Monitoring via remotely run scripts via Nagios Remote Plugin Executor
- Monitoring with HP SIM and Spice Works of HMI Servers
- Installation and maintenance of Rockwell Factory Talk Suite, Rockwell Windows Firewall Configuration Utility and Wonderware
- Administer and support Zero Trust Platform on all servers
- Exchange migration to2013
- MS Patching and configuring of servers and clients using VCM Controls Console
- Building hosts/clusters in vSphere
- Build Thin Clients for field operations
- Create Citrix user profiles
- Citrix XenClient and XenDesktop installation and configuration on Thin Clients and Desktops Created Disaster Recovery Process
- Created documentation of patching process
- Created SharePoint2013 team site
Network Administrator (contract)
Broken Arrow Wear
06.2013 - 09.2013
- Rebuilt entire network for business of75 employees
- After hardware failure, rebuilt and upgraded Windows Servers2003 and2008 to2012
- Administer and support Zero Trust Platform on all servers
- Installed, configured, and managed VMware, AD, Exchange and IMail Server
- Rebuilt Active Directory
- Upgraded and built Exchange2010
- Recovering files from snapshots using UNIX command line
- Transferred Access Data between Windows and UNIX
- Rebuilt SQL2005 with database and Powershell script
- Connected to Microsoft SQL servers from UNIX through ODBC
- Upgraded to Windows7 and Office2010
- Desktop support and system administration of all backups, office suites, and daily software
- Utilized Veritas Cluster Services including Ceritas Volume Manger, Veritas File System, and Logical Volume Manager
Site Services Administrator (contract)
Microsoft-VMC
04.2013 - 06.2013
- Racking and stacking HP servers and Cisco switches in the Microsoft Data Center
- Imaging, configuring, and supporting Microsoft Windows Servers2003 through2012
- Reading and writing tapes, backups, and archives
- Transferring files between Windows and UNIX
Systems Technician II
U.S. Cellular
12.2011 - 03.2013
- Responsible for62 U.S
- Cellular Retail stores networks
- Project Coordinator responsible for Tech Systems’ contractors to deploy Windows7 in163 retail stores in IA, NE and IL
- Imaging, configuring, and supporting Microsoft Windows Servers (2003 through2012) and Windows Operating Systems (XP, Vista,7 and8)
- Installing, configuring, monitoring, and supporting networks security using GIF LAN Guard, Qualys Guard, Altiris, Endpoint Management, Microsoft Security Essentials and other Symantec tools
- Creating, supporting, and monitoring VMware Entitlement Accounts using VMware Workstation version6 &7
- Creating Windows user accounts using Microsoft Active Directory and Active Sync
- Installing, configuring, monitoring, and supporting Firewalls on Windows Servers;2003 through2012
- Installing, configuring, monitoring and supporting Exchange Servers2003,2007, and2008
- Administer and support Zero Trust Platform on all servers
- Complete monthly Microsoft Patching and Software Remediation using Symantec Patch Management after hours
- Install and configure Oracle with Business Objects
- Reading and writing tapes, backups and archives
- Transferring files between Windows and UNIX
- Transferring files through FTP between Windows and UNIX
- Running SQLPlus to run queries from UNIX shell scripts
- Monitoring and testing network functionality and peaks using Monit
- Read and write Microsoft SQL scripts when necessary
- Complete annual computer life cycle replacements
- Break fix and imaging of all desktops and laptops
- IT project managing to order, track and install new equipment for new store builds using proprietary software
- Administrate and develop SharePoint site as SharePoint designer
- Install, configure, and maintain network equipment for IA and NE State Fairs
System Admin/Network Admin/LAN Assistant/Desktop Admin/Project Coordinator (contract)
Wells Fargo, Principal, Pioneer, Mid-American Energy, BCBS, ADP, Shazam, Farm Bureau, Core Logic
02.2008 - 12.2011
- Responsible for hardware/software installation, maintenance, upgrade, troubleshooting and project management of new computer rollouts, servers, networks and printers at Wells Fargo, Principal, Corelogic, MidAmerican Energy and Pioneer
- Coordinator and Supervisor of Windows7 deployment project at Core Logic in2011
- Administer and support Zero Trust Platform on all servers
- Technologies included: MS Windows2003 Server, MS Windows2008 server, MS Windows2012, MS Exchange, Active Directory, Wanda, Remedy and STAMP (Wells Fargo), VMWare, Cisco routers and phones, Visual Basic6, VB.NET, C++ for CGI Scripts, JCL Programming, Imaging PCs using Ghost, Tivoli, Altiris
- Encryption using Pointsec and Safeboot
- Symantec Backup, Virus Protection, Wireless networks, Blackberry, SharePoint, Solaris, SUSE Linux, UNIX, Red-Hat, Perl Scripting
System Administrator/PC Technician III (contract)
EDS Group
03.2004 - 12.2007
- Provide technical support for the NMCI computer systems and communications equipment related to data transmission for the Navy and the Marines on all NAS Pensacola Fields
- Administer and support Zero Trust Platform on all military servers
IT Analyst (contract)
Baptist Health Care and FWB White-Wilson Medical Center Adecco/McKesson
07.2007 - 07.2007
- Installs, generates, maintains tests and debugs HPF software on, servers, mainframes, and other multimedia devices
- Administer and set up multiple software environments including Active Directory group and user permission
- Administer security, mainframe accounts, web-based applications, and Citrix applications
Educational Curriculum Development Specialist (contract)
Independence for the Blind of NW Florida
01.2003 - 03.2004
- Teach blind and visually impaired students a curriculum of basic computer needs
- Write reports and aids request for the state of Florida
- Upgrade and maintain Department of the Blind of NW Florida networks and Independence for the Blind networks
Education
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WESH
Orlando, FL01.2018
A.A.S - Network Administration
Hamilton College
IA01.2002
A.A.S - Web Development
Kaplan College
IA01.2002
Skills
- VMware65 Foundations Certification( expired)
- VMware DRS
- VMware Standalone Converter30, Update Manager
- VMware Virtual Desktop Infrastructure VDI
- VMware View
- VMware SAN
- Microsoft Server 2000-2019
- Microsoft OS Windows 95- 11
- Microsoft Active Directory
- Microsoft Internet Information Services (IIS)
- Microsoft SCCM
- Microsoft Exchange Servers2000-2019
- Microsoft Office Suites
- Microsoft Office365
- Microsoft Azure
- Microsoft Entra ID
- CISCO Firewalls, Cisco ISE, Cisco IPS, Cisco switches, VOIP, IBM Routers and Switches, Dell Servers, HP servers, AS400, Dell Wyse Thin Clients, HP Thin Client
- Backups: VCB, Symantec Backup Exec System Recovery, Microsoft Internet Security & Acceleration, Microsoft Security Essentials, Seagate Backup Exec
- Silver Peak SD-WAN Network connecting users to Apps
- Visual Basics6, Visual Basic Application, SQL, Perl, PowerShell, PowerShell App Deployment
Timeline
MES Application Engineer(contract)
Magna International
08.2024 - 11.2024
IT Supervisor/Developer (contract)
Pure Wafer
07.2023 - 08.2024
Sr Systems Administrator (contract)
Rockwell Automation-Symentrics
02.2022 - 08.2022
IT/IS Operations Systems Administrator (contract)
Wells Fargo-Apex Systems
10.2021 - 01.2022
IT/IS Systems Administrator (contract)
FHLB-Insight Global
07.2019 - 07.2020
Sr. Broadcasting Technologist – (IT Manager), Desktop Admin, System Admin, Network Admin, Maintenance Engineer
KCCI-Hearst
04.2018 - 06.2019
IT Senior Controls and Electrical Support –Network Security Team Lead/Network Administrator (contract)
Northern Natural Gas/MidAmerican Energy-Rose International Inc.
10.2013 - 03.2018
Network Administrator (contract)
Broken Arrow Wear
06.2013 - 09.2013
Site Services Administrator (contract)
Microsoft-VMC
04.2013 - 06.2013
Systems Technician II
U.S. Cellular
12.2011 - 03.2013
System Admin/Network Admin/LAN Assistant/Desktop Admin/Project Coordinator (contract)
Wells Fargo, Principal, Pioneer, Mid-American Energy, BCBS, ADP, Shazam, Farm Bureau, Core Logic
02.2008 - 12.2011
IT Analyst (contract)
Baptist Health Care and FWB White-Wilson Medical Center Adecco/McKesson
07.2007 - 07.2007
System Administrator/PC Technician III (contract)
EDS Group
03.2004 - 12.2007
Educational Curriculum Development Specialist (contract)
Independence for the Blind of NW Florida
01.2003 - 03.2004
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WESH
A.A.S - Web Development
Kaplan College
A.A.S - Network Administration
Hamilton College