Donna Straughter
MEMPHIS,TN
Summary
Highly organized, dependable and detail-oriented with more than 15+ years providing administrative support. Accustomed to working in fast paced environments with problem-solving skills as a Billing Representative,
with the desire to utilize the ability and experience to take on a new full time position that offers professional challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Care Concerns/Accounts Receivable/Billing Specialist
Correctional Corrections Inc.
03.2018 - 04.2023
- Handled over 30 calls per day from customers regarding account inquiries and provided appropriate solutions within timely manner.
- Built client relationships by assessing client needs and resolving problems.
- Performed duties that provided service in accordance with established operating procedures and company policies.
- Invoiced over 50 invoices to facilities for services and products that were rendered and received.
- Research Collections for past due invoices.
- Assisted in Moral Reconation Therapy trainings.
- Build training packets to send to customers.
- Assisted in mailing orders.
- Entered figures using 10-key calculator to compute data quickly
Acct. Payable/Accounts Receivable Clerk
Wright Medical/Robert Half
09.2017 - 03.2018
- Verified accuracy for vendor invoices and disbursed payments.
- Applied proper supply codes to create invoices for prosthetic devices shipped.
- Processed all invoices and applied incoming payments.
- Evaluated financial records to detect errors and discrepancies.
- Maintained good working relationships with vendors and customers to resolved disputes.
- Scanned documents into data base.
- Stored office and client records on secured server to prevent data losses, conducting regular backups.
- Tracked active and past due progress for all generated invoice payments.
- Customer contact after research to resolve outstanding payments.
- Audit customer accounts and presented results to account manager.
- Managed over 60 inbound calls per day
- Responded to inbound inquiries regarding accounts and payments
- Made outbound calls to vendors and customers to discuss and resolve account needs
- Developed and maintained positive relationships with clients to maximize collections.
Office Administration Assistant/Acct. Rec.
AeroCare Medical Transport Inc.
03.2007 - 08.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up to date.
- Managed paper and electronic filing systems by routing various documents.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Liaison between employees, upper management, CEO, VP of finance, medical personnel, to maintained effective lines of communication.
- Process financials and business forms by verifying and reconciling invoices.
- Utilized CMS 1500/HCFA1500 forms, actively using ICD-10 and CPT for coding.
- Reviewed and fixed and resubmitted all rejected claims.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Researched and resolved medical record discrepancies.
- Used classification manuals ICD-10 and CPT to gain additional knowledge of disease and diagnoses processes.
- Assisted in preparation of medical reports for external parties.
- Assisted medical personnel on patient transports.
- Collaborated with various departments to complete assigned tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Education
Certificate - Billing And Coding
04.2024
High School Diploma -
06.1980
Skills
- Payment Processing
- Account Reconciliation
- Meticulous attention to detail
- Team Leadership
- Self Motivated/Extremely Organized
- Commercial Collections
- Certified in 10-key
- Data Entry
- ISO 9000
- QuickBooks, Microsoft Office,Power Serve, Millennium, Bart Tracking
- Proven ability to learn quickly and adapt to new situations
- Telephone Inquiries
- Inbound And Outbound Calling
- Complaint Resolution
- Computer Literate
- Accounts Receivable
Certification
- Certified MRT (Moral Reconation Therapy) Facilitator - 2018
- Certified Trauma Facilitator - 2021
Certification Explanation
MRT Certified Counselor- Moral Reconation Therapy/ Cognitive-behavioral treatment program
Certified Trauma Certification - Immediate and longer-term individual, group, and/or family counseling, therapy, grief counseling or support to trauma survivors either as a specialty or within their field of practice.
Timeline
Customer Care Concerns/Accounts Receivable/Billing Specialist - Correctional Corrections Inc.
03.2018 - 04.2023
Acct. Payable/Accounts Receivable Clerk - Wright Medical/Robert Half
09.2017 - 03.2018
Office Administration Assistant/Acct. Rec. - AeroCare Medical Transport Inc.
03.2007 - 08.2016
U.S. Career Inst. - Certificate, Billing And Coding
East Aurora High School - High School Diploma,