Donna Strickland

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Processed transactions using a point-of-sale system.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Handled returns and exchanges according to company policies.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Maintained records related to sales for store management.
• Developed promotional strategies to increase sales volume.
• Ticketed, arranged and displayed merchandise to promote sales.

• Consulted with patients to assess conditions, obtain histories and discuss objectives.
• Provided guidance on adaptive sports and recreational activities to promote physical health and social engagement.
• Tracked incoming patient information, intervention plans and patient responses to treatment.
• Assessed physical, mental and vocational statuses of clients to develop rehabilitation plans.
• Provided emotional support to patients adjusting to new cognitive and physical limitations.
• Provided adaptive equipment recommendations and training to support patient independence.
• Educated patients and families to help understand disease process, injury and limitations.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Received and displayed product shipments on store retail shelves upon delivery.
• Placed special orders or called other stores to find desired items.
• Tracked sales performance metrics to identify trends in market place.
• Maintained cleanliness of store environment including floors, windows, displays.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Maintained up-to-date knowledge of store merchandise and policies.

• Trained new team members in cash register operation, stock procedures, and customer services.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Worked closely with front-end staff to assist customers.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
• Learned roles of other departments to provide coverage and keep store operational.
• Scanned items and checked pricing on cash register for accuracy.
• Processed returns and exchanges of merchandise in accordance with store policies.

• Assisted customers with account transfers, balance inquiries, and other banking transactions.
• Acted as pivotal point of contact between bank branches regarding guidelines and practices.
• Navigated multiple computer systems and applications and utilized search tools to find customer information.
• Verified amounts and integrity of every check or funds transfer.
• Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
• Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
• Resolved disputes between customers and banks while keeping up with the latest regulations governing financial institutions.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Operated equipment and machinery according to safety guidelines.

• Collected deposits or payments and arranged for billing.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Provided accurate information about products and services to customers.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Managed household errands and other essential duties.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Operated a variety of machinery and tools safely and efficiently.

• Acted as a liaison between the employees and their insurance carriers.

• Provided advice and assistance in company policies and procedures regarding their benefits and.

I communicated the insurance policy discrepancies to clients.

• Conducted dependent verification audits to ensure dependents enrolled in an employer's benefits.

Plans were substantiated, and meeting plan compliance.

• Reissued annual wage/earning income statements that are used for tax-filing purposes; and

Conducting a tuition reimbursement audit. Manage and oversee partner operations, ensuring accuracy.

And timeless results. Analyze and interpret complex data sets to identify trends and develop solutions.

For operational efficiency. Create and maintain reports and databases using Excel, Access, and SQL.