Donna Tackett
South Bloomfield,Ohio
Summary
Dynamic customer service professional with a proven track record at SuperQuik Inc, excelling in cash handling and complaint resolution. Recognized for enhancing customer satisfaction through effective communication and a welcoming atmosphere, consistently exceeding service goals and fostering loyalty. Adept at multitasking and maintaining composure in high-pressure environments.
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
SuperQuik Inc
04.2012 - 02.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
HEAP Receptionist
Ironton Lawrence County CAO
08.2018 - 10.2021
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Maintained a well-organized reception area, contributing to a professional atmosphere and positive first impressions.
- Reduced wait times by optimizing check-in procedures, improving overall guest experience.
- Collaborated with staff members to ensure seamless communication and coordination among departments.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
- Proactively identified opportunities for process improvement and offered recommendations to management, leading to increased efficiency across various office functions.
- Increased efficiency of administrative tasks by implementing an effective filing system and document organization process.
- Actively participated in ongoing training opportunities for professional development, staying current on industry trends and best practices in receptionist roles.
- Coordinated team meetings and events, securing necessary resources, including conference rooms and catering services.
- Served as the primary point of contact for clients, providing exceptional service while addressing inquiries and resolving issues.
- Streamlined appointment scheduling for improved time management and increased client flow.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
- Facilitated timely invoice processing by accurately entering data into financial software programs.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Ensured accurate record-keeping by diligently updating client information within the database system.
- Developed strong relationships with clients through attentive service, fostering loyalty, and repeat business.
- Exceeded company goals for revenue growth through outstanding customer service efforts that led to increased bookings and referrals from satisfied clientele.
- Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Orange County High School
Hillsborough, NC05.1985
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Guest services
- Cash management
- Product knowledge
- Customer focus
- Phone etiquette
Timeline
HEAP Receptionist
Ironton Lawrence County CAO
08.2018 - 10.2021
Customer Service Cashier
SuperQuik Inc
04.2012 - 02.2023
High School Diploma -
Orange County High School
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