Summary
Overview
Work History
Skills
Timeline
Generic

DONNA TALLEY

Huntersville,NC

Summary

Dedicated and empathetic Registered Medical Assistant offering 27 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.

Overview

18
18
years of professional experience

Work History

Registered Medical Assistant II

Atrium Health Behavioral Health Psych Davidson
Davidson, NC
03.2024 - Current
  • Performed patient assessments, including vital signs and medical history documentation.
  • Provided instruction to patients on medication usage and treatment plans.
  • Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
  • Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
  • Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
  • Processed prescription refills in accordance with established protocols.
  • Managed daily data entry into electronic health record systems.
  • Assisted with mental health assessments and crisis intervention services.
  • Provided supportive counseling to clients in individual, family and group sessions.
  • Conducted outreach activities such as participating in community events or visiting local schools to provide information about available services.
  • Observed clients' behaviors, interactions and environment for signs of physical or emotional distress.
  • Educated families about the impact of mental illness on their lives and provided resources for support services.

Clinical Lead Medical Assistant/RMA II

Atrium Healthcare
Denver, NC
02.2023 - 03.2024
  • Supervised, trained and coached team of medical assistants.
  • Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
  • Set up, cleaned and stocked examination rooms with medical supplies.
  • Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
  • Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Documented notes during patient visits.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Educated patients about medications, procedures and physician's instructions.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Scheduled appointments for patients via phone and in person.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Organized charts, documents and supplies to maintain team productivity.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.

Registered Medical Assistant

Novant Health Harbor Pointe OB/GYN
Huntersville, NC
04.2019 - 04.2021
  • Assisted with technical treatments and entered information in patient records and charts.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Educated patients about medications, procedures and physician's instructions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted in phone triage
  • Set up equipment, tools and supplies needed for procedures and organize instruments as directed in surgeons' preference cards.
  • Used diagnostic equipment and monitored patients during procedures using specialized machines.
  • Helped prepare team by assisting with gowning and gloving of staff.
  • Demonstrated appropriate techniques to assist surgeons with closure of incisions.

Registered Medical Assistant

Novant Health Carolina Surgical
Charlotte, NC
06.2018 - 04.2019
  • Evaluated patient care needs, prioritized treatment and maintained patient flow.
  • Maintained patient privacy and confidential patient information.
  • Interviewed patients to obtain medical information and measure their vital signs, weight and height.
  • Evaluated health education needs of patients and provided necessary training and instruction.
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Provided treatment within scope of practice as defined by state law.
  • Assisted patients with healing and recovery after surgery.
  • Tracked and escalated compliance, care and quality issues.
  • Provided patients with information on a range of subjects, not limited to side effects from chemotherapy and the benefits of proper nutrition during treatment.
  • Created and maintained sterile operating fields to minimize infection risks.
  • Organized instruments and supplies to optimize surgical team efficiency.
  • Communicated with patients after surgery to assess recovery and mitigate complications.
  • Dressed wounds with antiseptic compounds and sterile coverings to protect surgical sites and promote healing.

Registered Medical Assistant

CHS-Sanger Heart & Vascular
Charlotte, NC
07.2016 - 05.2018
  • Prepared patient rooms prior to their arrival.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Read and recorded temperature, pulse and respiration.
  • Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Tended to patients with chronic illnesses.
  • Delivered quality care and comfort to patients with heart failure, pulmonary hypertension, pulmonary embolisms and end-stage renal disease.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Maintained infection control logs, streamlined charting process, and improved patient outcomes through training and leadership.
  • Executed appropriate steps for patient treatment following careful review of physician medical regimen.

RMA Lead/Sleep Clinic Coordinator

Novant Health Heart & Vascular Institute
Charlotte, NC
07.2012 - 07.2016
  • Reviewing the patients medical history and verify medical order.
  • Perform diagnostic testing on patients, reviewed results with physicians.
  • Obtaining authorization for studies and scheduling follow ups.
  • Consult with patients regarding CPAP issues/questions.
  • I was responsible for a practice of 17 MD's and 4 PA's
  • Clinical Team Lead
  • Super User for EMR.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated 40 employees through supervision, training and coaching on duties and daily operational activities.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Verified patient identities using prescribed protective measures to meet facility and regulatory requirements.
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted doctors, nurses and support staff with preparation for and conducting patient procedures.

Registered Medical Assistant

Novant Health University Family Physicians
Charlotte, NC
05.2006 - 07.2012
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Completed and submitted clinical documentation in accordance with agency guidelines.
  • Prepared patient rooms for in-house procedures, collect specimens, perform venipuncture, obtain medical history and vitals, refills, review of lab results.
  • EPIC experience.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Educated patients about medications, procedures and physician's instructions.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Assisted with technical treatments and entered information within patient records and charts.

Skills

Wound care and irrigation
Regulatory compliance

RMA Certified

CPR/BLS Certified

Epic Superuser

Clinical Team Lead

Drug administered trained

Strong medical ethic

Extensive medical terminology knowledge

Calm and level-headed under duress

Understands medical procedures

Quick problem solver

Professional bedside manner

Specimens collection and processing

Timeline

Registered Medical Assistant II

Atrium Health Behavioral Health Psych Davidson
03.2024 - Current

Clinical Lead Medical Assistant/RMA II

Atrium Healthcare
02.2023 - 03.2024

Registered Medical Assistant

Novant Health Harbor Pointe OB/GYN
04.2019 - 04.2021

Registered Medical Assistant

Novant Health Carolina Surgical
06.2018 - 04.2019

Registered Medical Assistant

CHS-Sanger Heart & Vascular
07.2016 - 05.2018

RMA Lead/Sleep Clinic Coordinator

Novant Health Heart & Vascular Institute
07.2012 - 07.2016

Registered Medical Assistant

Novant Health University Family Physicians
05.2006 - 07.2012

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DONNA TALLEY