Summary
Overview
Work History
Education
Skills
Career Objective
Contact - Summary
References
Timeline
Generic

DONNA TANKING

Kearney,MO

Summary

Health Insurance Specialist with 25 years of experience in Medical Insurance benefits/sales. Excels in leadership roles, using empowering motivation and effective sales skills to drive sales performance while constantly motivating Team members to have same expectation. Leverages effective sales strategies to increase sales and client retention. Collaborative and committed to staying updated on GEHA Benefits

Overview

10
10
years of professional experience

Work History

Associate Benefit Advisor

GEHA
08.2022 - Current
  • Top Sales representative in department since onset
  • Serves as main resource for overall team for coaching and appropriate benefit guidelines.
  • Assist in creating scripting for Balto and Thrio.
  • Communication using technology, Social media platforms and virtual sales tools.
  • Maintains strong understanding of all GEHA health and dental benefits and services
  • Engages in other inside sales-related duties as needed
  • Upholds GEHA Core Values.

Customer Care Specialist

GEHA
09.2020 - 08.2022
  • Trained new hires on customer care policies and procedures resulting in improved customer satisfaction ratings.
  • Facilitated superior customer experience by addressing escalated customer concerns and immediately resolving problems
  • Resolved conflicts between customers, vendors, and employees through effective negotiation tactics
  • Identified potential sales opportunities while assisting customers, driving revenue growth through upselling and cross-selling techniques.
  • Served as escalation point for complex or challenging cases requiring specialized attention and problem-solving abilities.

Manager Patient Registration

St Lukes Health System
06.2014 - 12.2018
  • Oversee group of 8-10 employees on daily basis. Assisting and following CMS guidelines. Increased St. Luke's stats by 80% compliance on insurance claim processing to provide expedited revenue.
  • Resolved issues, escalating major conflicts and concerns to appropriate personnel
  • Served as primary point of contact for facilitating operational and administrative inquiries.

Sr. Lead Patient Registration Representative

University Of Kansas Medical Center
09.2014 - 08.2018
  • Prepared correspondence related to appeals against denied claims or incorrect payments made by insurers
  • Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments and proper coding technique
  • Increased staff productivity through training on registration software, best practices, and proper documentation procedures.
  • Managed high-stress situations calmly while assisting patients experiencing medical emergencies or other urgent matters.

Education

CPC In Medical Coding - Medical Billing And Coding

NKC Medical Coding
North Kansas City, MO
08.2019

Medical Assistant -

Blue Springs Medical Assistant School
Blue Springs, MO
08.1985

High School Diploma -

Excelsior Springs High School
Excelsior Springs, MO
05.1984

Skills

  • Top Sales provider in my department every year
  • Started in Sales Department September 2022
  • Total Sales 700 in 2022, Total Sales 1097 in 2023, 2024 on target for even a better year
  • Maintained 90% or above consistently on Balto scores
  • Presentation skills both virtual and in person at events building relationships with key people to continue growth for GEHA product line
  • Posting successful events on on LinkedIn reaching well over 500 views and comments most recently

Career Objective

To continue to learn, drive Sales growth for GEHA, empower others around me to be motivated and excited about our future, continue to be self driven and make life long relationships with B2B, members and prospects. 


I feel that if I knock on every door no opportunity is going to be left behind. I would like to take a team, help each team member develop to their fullest capacity and work hard every day in making connections and building trust with government agencies so GEHA is their "go to" company. 


I feel it would be my job to plant the seeds, water and provide nourishment to them and watch them grow a long lasting relationship with GEHA. 

Contact - Summary

Experienced Medical Health Insurance Professional with a proven track record of driving sales growth and growing GEHA membership using persuasive communication skills. Proficient in using virtual sales tools to engage with prospective members and increase sales. Maintains a strong understanding of all GEHA health and dental benefits and services. Skilled in benefits interpretation, open enrollment, and eligibility determinations, with excellent verbal and written communication and technology skills.

References

References available upon request

Timeline

Associate Benefit Advisor

GEHA
08.2022 - Current

Customer Care Specialist

GEHA
09.2020 - 08.2022

Sr. Lead Patient Registration Representative

University Of Kansas Medical Center
09.2014 - 08.2018

Manager Patient Registration

St Lukes Health System
06.2014 - 12.2018

CPC In Medical Coding - Medical Billing And Coding

NKC Medical Coding

Medical Assistant -

Blue Springs Medical Assistant School

High School Diploma -

Excelsior Springs High School
DONNA TANKING