Donna Tarr
Knightstown,IN
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Support Management
Working Solutions
01.2019 - Current
- Management of 5 support partners
- Tax Expert and Product Support Representative for Filing Taxes and Customer Service (Web Cam) On turbo tax programs
- Assist with filing questions, technical support and updates
- Assist in the Chatroom and T2 Supervisor To help resolve issues for Turbo Tax Representatives Off Season campaigns - Datalot, Inc , Biotel - Lifewatch, Sabre programs.
Life Insurance and Health Insurance Representative
TransAmerica Agency Network
04.2018 - 01.2019
- Explain to customers types of policies for family planning
- Check to ensure that appropriate changes were made
- Establish and implement departmental policies
- Collect and analyze data on customer demographics.
Member Sales
ANGIE'S LIST
07.2016 - 04.2017
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Call Center Representative and Management of over 50 Million Members throughout the United States.Retention, Call Center Support, Sales, and Technical Support
Quality Assurance Manager, Call Center
STERICYCLE, INC
05.2015 - 03.2016
- Call Center Management of over 200 Representatives including 100 Clients
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization socials, and staff members as necessary
Education
Business Management -
Florida Metropolitan University
08.2009
High School Diploma -
Clearwater Highschool
06.1987
Skills
- Customer Support Management
- Onsite customer support
- Customer RMA management
- Telephone Customer Support
Projects
Indiana Life & Health Insurance License, 2016, 2018
Certification
- Licensed- Indiana Life & Health Insurance - 2016 to 2018
Timeline
Customer Support Management
Working Solutions
01.2019 - Current
Life Insurance and Health Insurance Representative
TransAmerica Agency Network
04.2018 - 01.2019
Member Sales
ANGIE'S LIST
07.2016 - 04.2017
Quality Assurance Manager, Call Center
STERICYCLE, INC
05.2015 - 03.2016
Business Management -
Florida Metropolitan University
High School Diploma -
Clearwater Highschool
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