Donna Tate
Houston,TX
Overview
27
27
years of professional experience
1
1
Certification
Work History
Housekeeping
Memorial Hermann Memorial City Medical Center
02.2024 - Current
- Collaborated with housekeeping staff to ensure timely room turnovers and high-quality cleanliness standards.
- Received housekeeping and maintenance requests or work orders and contacted staff to resolve.
- Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
Head Cashier
Home Depot
02.2021 - 05.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Store Manager
Rent A Center Warehouse & Retail Store
01.2015 - 05.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Senior Sandwich Artist
SUBWAY®Restaurants
05.2006 - 05.2015
- Developed strong rapport with regular customers through engaging conversations while providing personalized service based on their preferences.
- Enhanced customer satisfaction by efficiently preparing high-quality sandwiches and consistently maintaining a clean work environment.
- Contributed to a positive team atmosphere by collaborating with colleagues to complete tasks efficiently during peak hours.
- Increased sales through upselling techniques and suggesting popular menu items to customers.
Cashier
Hays Grocery Store
11.2005 - 10.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
CNA
Crest Park Skilled
12.2005 - 03.2006
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Slot Attendant
Sheraton Casino
11.2001 - 07.2005
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Contributed to casino revenue growth by ensuring smooth functioning of slot machines and maintaining a comfortable gaming environment.
- Maximized operational efficiency with thorough knowledge of all aspects of the casino''s slot machines, including technical specifications and payout structures.
- Provided exceptional customer service through prompt assistance with change requests, jackpot payouts, and other inquiries related to gameplay.
Housekeeper
Crest Park Skilled
05.1997 - 02.2001
- Clean & sanitize patients room
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Education
High school or equivalent - BASIC STUDIES
Central High School
West Helena, AR05.1998
Skills
- Sales (10 years)
- Scheduling (10 years)
- Retail Management
- Team Building (10 years)
- Merchandising (10 years)
- Customer Service
- Payroll
- Cash Handling
- Management
- Retail
- Marketing
- Receptionist
- Microsoft Excel
Certification
ServSafe, 04/01/15, 07/01/15
Assessments
Supervisory Skills: Directing Others, 07/01/19, https://share.indeedassessments.com/share_assignment/iv0cmxvrbzv8wzzw
Timeline
Housekeeping
Memorial Hermann Memorial City Medical Center
02.2024 - Current
Head Cashier
Home Depot
02.2021 - 05.2023
Store Manager
Rent A Center Warehouse & Retail Store
01.2015 - 05.2020
Senior Sandwich Artist
SUBWAY®Restaurants
05.2006 - 05.2015
CNA
Crest Park Skilled
12.2005 - 03.2006
Cashier
Hays Grocery Store
11.2005 - 10.2009
Customer Slot Attendant
Sheraton Casino
11.2001 - 07.2005
Housekeeper
Crest Park Skilled
05.1997 - 02.2001
High school or equivalent - BASIC STUDIES
Central High School