Summary
Overview
Work History
Education
Skills
Timeline
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Donna Taylor

Smyrna,TN

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at Hyatt Hotel. Proven ability to enhance guest satisfaction through personalized service and effective cash handling. Recognized for maintaining a clean and welcoming environment while collaborating with team members to ensure seamless operations.

Overview

11
11
years of professional experience

Work History

Server

TriStar Stonecrest Medical Center
11.2021 - 07.2024
  • Greeted guests, took food and beverage orders, and delivered meals promptly and accurately.
  • Maintained knowledge of menu items, daily specials, and promotions to provide recommendations.
  • Ensured guest satisfaction by addressing concerns and providing exceptional service.
  • Handled cash, credit card transactions, and balanced payments at the end of shifts.
  • Collaborated with kitchen staff and other servers to ensure smooth operations.
  • Maintained cleanliness of tables, dining area, and service stations.

Server

Hyatt Hotel
02.2017 - 10.2021
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Sheraton Hotels
05.2013 - 12.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Culinary Arts

Antioch High School
Nashville, TN
05.2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise

Timeline

Server

TriStar Stonecrest Medical Center
11.2021 - 07.2024

Server

Hyatt Hotel
02.2017 - 10.2021

Server

Sheraton Hotels
05.2013 - 12.2017

Culinary Arts

Antioch High School

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