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Donna Taylor
Jacksonville,FL
Summary
Targeted management position to apply strong leadership and organizational skills in driving operational success.
Overview
21
21
years of professional experience
Work History
Assistant Store Director Customer Experience
Saks Off Fifth
Deer Park, NY
04.2023 - 05.2026
- Led operational strategies to enhance customer engagement and store performance.
- Developed and implemented training programs for staff to improve service standards.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Collaborated with visual merchandising team to create appealing product displays.
- Oversaw staff scheduling, ensuring optimal coverage during peak hours.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Coordinated promotional events to drive customer engagement and increase brand awareness.
General Manager
Roller Rabbit
Deer Park, NY
09.2022 - 03.2023
- Led operational strategies to enhance store performance and customer satisfaction.
- Managed inventory control processes, ensuring optimal stock levels and minimizing waste.
- Developed training programs for staff, fostering a culture of continuous improvement and excellence.
- Implemented cost-saving initiatives that streamlined operations and improved profit margins.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Store Manager
Swarovski
Riverhead, NY
09.2019 - 10.2022
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs to enhance staff skills and service quality.
- Analyzed sales data to identify trends, drive inventory management, and optimize product placement.
- Created visually appealing merchandise displays to attract customers and increase store traffic.
- Managed team schedules to ensure adequate coverage during peak hours while controlling labor costs.
- Oversaw loss prevention strategies, resulting in reduced shrinkage through effective monitoring practices.
- Coordinated promotional events to boost sales and engage with the local community effectively.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
General Store Manager
Charming Charlie
Bay Shore, NY
03.2019 - 08.2019
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff to enhance team efficiency and service quality.
- Developed and implemented promotional strategies to boost sales and brand visibility.
- Managed inventory levels, optimizing stock control processes and reducing shrinkage.
Store Manager
Levis Strauss & Co
Laughlin, NV
11.2016 - 02.2019
- Fostered a positive work environment by encouraging open communication and collaboration among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new pro
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Torrid
Deer Park, NY
07.2012 - 11.2016
- Recruiting, Training, Payroll, Schedules, Inventory Control, Visual/Retail Marketing, Team Meetings, Closing and Opening Store, Networking, Sales, Purchasing /Ordering, Clerical, Developing/Training High Performance Sales Teams, Driving KPI, ADT, UPT, Credit Cards, Conversion, Developing sales associates into managers and Supervising Staff.
Co-Manager
Destination Maternity
12.2008 - 07.2012
- To generate and maximize sales and shrinkage of merchandise.
- Customers and employee relations to maintain harmony.
- Designed and displayed planograms to cooperate standards.
- Working and supporting General Manager in hiring, recruiting, payroll, schedules, meetings, marketing, clerical, loss prevention, and running of the store.
Assistant Manager
Dress Barn
07.2005 - 07.2008
- Worker closely with store manager setting weekly goals and timelines.
- In charge of running and managing store when Store Manager was away or off.
- Opened and closed the store daily.
- Executed visual merchandise displays in a timely manner.
- Hired trained and developed high performance sales teams.
Education
Certified Medical Assistant -
Hunter Business School
Levittown, N.Y.08-2003
Skills
Assisted in daily store operations
Supported employee supervision efforts
Facilitated team management activities
Promoted employee motivation initiatives
Aided in recruitment and hiring processes
Contributed to promotional planning efforts
Helped design floor displays
Provided excellent customer service
Managed multitasking and organizational tasks
Maintained a friendly and positive atmosphere
Assisted in store merchandising tasks
Resolved problems efficiently
Coordinated receiving deliveries
Led team leadership initiatives
Fostered team building and leadership activities
Communicated effectively in verbal and written formats
Adapted to a flexible schedule
Work Preference
1, ["Full Time"], ["Hybrid"], [], []
Qualifications and Assets
Strong professional ethical values and knowledge of; merchandise planning, team building, recruiting, organizing, budgeting, facilitating, and quality leader.
I will be relocating to Jacksonville, Florida May 2026
I am in the process of relocating to Jacksonville, Florida May 2026 to live near family.
Timeline
Assistant Store Director Customer Experience
Saks Off Fifth
04.2023 - 05.2026
General Manager
Roller Rabbit
09.2022 - 03.2023
Store Manager
Swarovski
09.2019 - 10.2022
General Store Manager
Charming Charlie
03.2019 - 08.2019
Store Manager
Levis Strauss & Co
11.2016 - 02.2019
Store Manager
Torrid
07.2012 - 11.2016
Co-Manager
Destination Maternity
12.2008 - 07.2012
Assistant Manager
Dress Barn
07.2005 - 07.2008
Certified Medical Assistant -
Hunter Business School