Donna Taylor-Hewitt
Osgood,IN
Summary
Dedicated retired professional who utilized horse training techniques to achieve numerous competition wins in the show arena as well as the race track while showcasing leadership and dedication regarding equine welfare and behavior.
Also possessed a proven track record in customer service at McPhersons Printing Group, excelling in problem-solving and client relationship building. As a substitute teacher, I was adaptable to the changing needs of students through effective communication and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Substitute Teacher, K-5
North Lawrence School Corporation
08.2022 - 06.2023
- Managed classroom behavior effectively, fostering a positive and inclusive atmosphere for all students.
- Developed strong relationships with students to promote trust, respect, and open communication in the classroom setting.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Followed lesson plans designed by absent teachers.
- Collaborated with teachers to maintain continuity in instruction during their absence, ensuring educational consistency.
- Utilized various educational tools and technologies to enhance student participation and learning outcomes.
Professional Horse Trainer
Self-employeed
01.1992 - 02.2021
- Developed customized training programs to enhance horse performance and behavior.
- Implemented conditioning regimens to improve equine fitness and readiness for competitions.
- Conducted regular assessments to track progress and adjust training plans as necessary.
- Enhanced overall well-being of the horses under my care by maintaining clean stalls/paddocks/runs daily grooming/checking vital signs/monitoring water intake/distributing feed/hay supplements as needed.
- Collaborated with veterinarians and other equine professionals to ensure optimal health, nutrition, and overall care of horses in training.
- Provided thorough evaluations of each horse''s progress throughout the duration of their training program, ensuring consistent growth towards desired outcomes.
- Successfully prepared horses for competitions, resulting in numerous wins at local, regional, and national levels.
- Provided treatment for minor horse injuries.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form, and skills.
- Scheduled farrier and vet appointments regularly.
- Prepared horses for specific competitions or tasks.
- Monitored horses health and statuses before races or competitions.
- Evaluated horse temperament and physical condition to tailor training approaches effectively.
Customer Service Representative
McPhersons Printing Group
03.1989 - 10.1994
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Equestrian Studies/Business Administration
The University of Findlay
Findlay, OHHigh School Diploma -
Rising Sun High School
Rising Sun, IN05-1987
Skills
- Team leadership qualities
- Client relationship building
- Time management capabilities
- Budgeting and financial management
- Professional networking
- Record keeping practices
- Horse training techniques
- Marketing and promotion
- Riding instruction expertise
- Patience and persistence
- Teaching
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Substitute Teacher, K-5
North Lawrence School Corporation
08.2022 - 06.2023
Professional Horse Trainer
Self-employeed
01.1992 - 02.2021
Customer Service Representative
McPhersons Printing Group
03.1989 - 10.1994
No Degree - Equestrian Studies/Business Administration
The University of Findlay
High School Diploma -
Rising Sun High School