Donna Taylor
Billing Manager/Practice Manager
Bardstown,KY
Summary
Proven leader in medical billing and practice management with a track record of enhancing revenue cycle efficiency at Pediatrics of Bullitt County. Expert in HIPAA compliance and insurance billing, I excel in strategic problem-solving and team development, significantly improving operational outcomes and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Medical Billing Manager
Pediatrics of Bullitt County
01.2018 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
- Managed a team of dedicated medical billers, focusing on professional development opportunities and maintaining a positive work environment conducive to high levels of productivity.
- Maintained up-to-date knowledge of regulatory changes impacting medical billing practices to ensure ongoing compliance within the organization.
- Enhanced revenue cycle management by overseeing timely and accurate claims submission.
- Trained team members on best practices in medical billing, ensuring consistent high-quality work across the department.
- Collaborated with providers and staff to ensure accurate coding for billing purposes.
- Developed policies and procedures for the medical billing department, establishing a strong foundation that supported growth and operational success within the organization.
- Optimized cash flow by regularly reviewing aging account balances and implementing tactics for timely collections from patients or insurers.
- Analyzed reports to identify areas for improvement in the overall billing process, leading to increased revenue collection rates.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Practice Manager
Pediatrics of Bullitt County
05.2009 - 01.2018
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Developed and maintained policies and procedures to ensure compliance with healthcare regulations, resulting in successful audits from regulatory bodies.
- Managed budget for the medical practice, reducing overhead costs through careful resource allocation and vendor negotiation.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
Practice Manager
Elizabethtown and Bardstown Pediatrics
02.2008 - 05.2009
- Oversaw accounting, budgeting, and financial reporting.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Created and implemented organizational policies and procedures.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Managed human resource functions such as recruitment, onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
Education
High School Diploma -
Bardstown High School
Bardstown, KYSkills
- HIPAA Compliance
- Payment posting
- Claim submission
- Data Entry
- Knowledgeable in Office Practicum and EMD
- CPT Knowledge
- ICD-10 Proficiency
- Insurance Billing
Affiliations
- Kentuckiana Pediatric Managers Association
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsTimeline
Medical Billing Manager
Pediatrics of Bullitt County
01.2018 - Current
Practice Manager
Pediatrics of Bullitt County
05.2009 - 01.2018
Practice Manager
Elizabethtown and Bardstown Pediatrics
02.2008 - 05.2009
High School Diploma -
Bardstown High School
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