DONNA THOMAS
Behavioral Healthcare
Diamond,MO
Summary
Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Dedicated behavioral healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
12
12
years of post-secondary education
Work History
Behavioral Health Specialist
GRAND MENTAL HEALTH CENTER
Afton, United States
06.2016 - Current
- Creation of progress reports, assessments and charting within required timeframes.
- Identification of appropriate treatment resources and recommended patients for these services.
- Use of medical electronic billing software to document patient information, progress notes and treatment plans.
- Consultation with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encourage patients to discuss experiences in group and individual settings.
- Development of goal-oriented psychoeducational and activity rehabilitation and wellness groups to improve clients' level of functioning.
- Observe and monitor client behavior and responses to treatment.
- Application of an array of different methodologies to assist patients with rehabilitation goals.
- Manage caseload of varying number of patients with serious mental illness who reside in residential care facilities many of which are conditional releases from the Oklahoma Forensics Center.
Server, Trainer and Bartender
Olive Garden - Darden Restaurants
Joplin, MO
01.2015 - 05.2019
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Processed orders and sent to kitchen employees for preparation.
Certified Behavior Health Case Manager
DaySpring
Tulsa, OK
03.2011 - 08.2011
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed positive relationships with parents to foster communication and encourage involvement for student growth.
- Helped patients receive appropriate, high-quality care with reasonable results.
Child Support Specialist
State Of Missouri Department Of Social Services
Joplin, MO
01.2010 - 03.2011
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored cases for support order compliance and made adjustments.
- Located parents for gaining child support and prepared records of payments.
- Performed skip tracing activities to locate absent parents and assets.
- Calculated child support obligations and debts.
- Provided genetic testing to determine paternity needs.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Explained policies, procedures and instructions to parents.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
Community Support Worker
Lafayette House
Joplin, MO
02.2008 - 01.2010
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Liaised with community members, recommending resources and programs.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Established networks to increase community awareness of new programs.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Community Support Worker
Ozark Center Community Care Program
Joplin, MO
06.2007 - 02.2008
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Assisted in implementation of community support services in alignment with needs.
- Produced crisis management and intervention plans for patients and their families.
- Established networks to increase community awareness of new programs.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Provided emotional support to patients and assisted in developing long-term recovery plans and goals.
Substance Abuse Counselor
Ozark Center New Directions
Joplin, MO
04.2005 - 06.2007
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Facilitated group and individual therapy in inpatient setting.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Developed individual treatment goals based on history and diagnosis.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Worked flexible hours across night, weekend and holiday shifts.
Probation & Parole Officer II
State Of Missouri Department Of Corrections
Joplin, MO
07.1998 - 04.2005
- Evaluated people on probation to determine best course of rehabilitation.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Performed pre-sentence investigation of sexual offenders and supervision of convicted sexual offenders in the community.
- Compiled information from law enforcement and conducted interviews with offenders in violation status..
- Maintained compliance with all legal statutes, policies and procedures.
- Helped resolve probationer issues with housing, employment and healthcare.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Supervised offenders to reduce risk to community.
- Conducted investigations into violations and other allegations.
- Completed reports on behalf of court and associated legal entities.
- Performed thorough legal research to strengthen case arguments.
- Researched each case thoroughly to strengthen case outcomes.
- Oversaw administration of DNA indexing and drug and alcohol screenings for offenders.
- Wrote progress reports and testified under oath at court hearings.
- Gathered information from people in community, family members and agencies about conduct of probationers.
Social Services Worker
Lafayette House
Joplin, MO
09.1996 - 07.1998
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
- Provided social work services, individual and family guidance and referrals.
- Developed treatments and casework programs for individuals escaping family violence.
- Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Prepared variety of different written communications, reports and documents.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Provided court advocacy for victim's of sexual assault and/or domestic violence.
Education
Bachelor of Science - Criminal Justice Administrattion
Missouri Southern State University
Joplin, MO 08.1990 - 05.1996
Associate of Science - Law Enforcement
Missouri Southern State University
Joplin, MO 08.1990 - 05.1996
Skills
Interpersonal and written communication
Timeline
Behavioral Health Specialist
GRAND MENTAL HEALTH CENTER
06.2016 - Current
Server, Trainer and Bartender
Olive Garden - Darden Restaurants
01.2015 - 05.2019
Certified Behavior Health Case Manager
DaySpring
03.2011 - 08.2011
Child Support Specialist
State Of Missouri Department Of Social Services
01.2010 - 03.2011
Community Support Worker
Lafayette House
02.2008 - 01.2010
Community Support Worker
Ozark Center Community Care Program
06.2007 - 02.2008
Substance Abuse Counselor
Ozark Center New Directions
04.2005 - 06.2007
Probation & Parole Officer II
State Of Missouri Department Of Corrections
07.1998 - 04.2005
Social Services Worker
Lafayette House
09.1996 - 07.1998
Bachelor of Science - Criminal Justice Administrattion
Missouri Southern State University
08.1990 - 05.1996
Associate of Science - Law Enforcement
Missouri Southern State University
08.1990 - 05.1996
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