Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Donna Thomas

Alpharetta,GA

Summary

Versatile and dynamic professional with a proven track record at Peaches Cafe, excelling in operational efficiency and customer engagement. Demonstrated success in menu development and inventory management, boosting profitability while ensuring health code compliance. Skilled in fostering a positive dining experience, leading to significant revenue growth and a loyal customer base.

Overview

29
29
years of professional experience
3
3
years of post-secondary education

Work History

Restaurant Owner/Operator

Peaches Cafe
01.2024 - 12.2024
  • Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
  • Boosted revenue through targeted marketing campaigns, special events, and promotions.
  • Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
  • Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
  • Optimized menu offerings based on market research analysis leading to increased popularity among target demographics.
  • Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
  • Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
  • Ensured compliance with all federal, state, and local regulatory requirements regarding employment practices and food safety standards.
  • Managed payroll, daily deposits, and cost controls.
  • Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Registar III

Baycare Health Systems
04.2001 - 10.2021
  • Greeted every guest with personable approach and provided knowledgeable service.
  • Updated computer system with latest information to keep records current and accurate.
  • Developed and implemented registration policies, procedures and timelines for smooth administration processes.
  • Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
  • Reduced wait times for patients by expediting the check-in process through proficient multitasking abilities.
  • Collected and processed co-payments and out-of-pocket charges using Cerner.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Maintained a well-organized work environment, ensuring easy access to necessary documents and materials for efficient daily operations.
  • Improved patient satisfaction by efficiently and accurately gathering necessary information during registration.
  • Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
  • Contributed to a positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Supported hospital revenue goals by accurately collecting co-payments and deductible amounts at the time of service.
  • Assisted in improving departmental workflows with timely completion of daily tasks such as updating patient records and scheduling appointments.
  • Facilitated efficient transfer of patient records between departments, ensuring accurate and timely access to vital information for healthcare providers.
  • Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
  • Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
  • Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
  • Used Cerner to schedule and manage patient appointments.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Verified insurance coverage to confirm patient coverage for necessary medical services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
  • Scheduled daily appointments using computerized calendars.
  • Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Front Desk Receptionist

Farrior Ear Clinic
03.1996 - 04.2001
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled and confirmed appointments.
  • Delivered outstanding first impressions by warmly greeting patients upon arrival at the front desk.
  • Handled sensitive patent information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.

Education

High School Diploma -

King High
Tampa, FL
08.1980 - 05.1983

Skills

  • Operational efficiency
  • Online ordering management
  • Local regulations compliance
  • Food presentation
  • Menu pricing
  • Waste reduction
  • Menu development
  • Small business operations
  • Customer engagement
  • Operations management
  • Schedule management
  • Inventory management
  • POS system operation
  • Health code compliance
  • Portion control
  • Allergy awareness
  • Business planning
  • Business marketing

Accomplishments

  • Supervised team of 6 staff members.

Languages

English
Professional Working

Timeline

Restaurant Owner/Operator

Peaches Cafe
01.2024 - 12.2024

Registar III

Baycare Health Systems
04.2001 - 10.2021

Front Desk Receptionist

Farrior Ear Clinic
03.1996 - 04.2001

High School Diploma -

King High
08.1980 - 05.1983

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Donna Thomas