Summary
Overview
Work History
Education
Skills
Timeline
Generic
Donna Thompson

Donna Thompson

Anchorage

Summary

Behavioral Health/Peer Support professional who brings valuable experience in patient care, clerical, and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.

Overview

47
47
years of professional experience

Work History

BEHAVIORAL HEALTH TECHNICIAN

Anchorage Recovery Center
06.2025 - 07.2025
  • Provided various support services to clients recovering from alcohol and substance use disorders.
  • Monitored behaviors for up to 30 clients, provided them with necessary information, support and reported any client, or property issues to my direct supervisor.
  • Observed and handed prescription medications to necessary, qualifying clients.
  • Provided transportation, several times a day, for 1-14 clients.

PEER SUPPORT SPECIALIST

SeaView Community Services
06.2024 - 06.2025
  • Provided empathetic support to individuals navigating mental health challenges.
  • Facilitated peer-led support groups to enhance community engagement and sharing.
  • Assisted clients in developing coping strategies through active listening and guidance.
  • Maintained accurate documentation of client interactions and progress notes.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Observed and handed prescription medications to necessary, qualifying clients.
  • Prepared, cooked and served meals to clients 2-6 times per week, as needed.
  • Transported individuals to medical appointments and support meetings whenever needed.

PRIVATE IN-HOME CARE GIVER

Self-employed
05.2022 - 05.2022
  • Implemented creative solutions to overcome obstacles faced by client due to physical limitations or cognitive decline.
  • Established routines that promoted stability and consistency for client with cognitive impairments or memory loss.
  • Conducted regular assessments of the client's condition, reporting any changes or concerns promptly to appropriate parties.
  • Provided personalized care to client, ensuring comfort and safety in daily activities.
  • Assisted with medication management, maintaining adherence to prescribed schedules.
  • Assisted clients with mobility challenges, enabling them to maintain independence and participate in daily activities.
  • Coordinated transportation services for medical appointments or recreational outings, expanding access to necessary resources and social opportunities.
  • Promoted healthy lifestyle choices by preparing nutritious meals according to specific dietary requirements or preferences.
  • This assignment also included working directly with the S.C. State Conservator assigned to his estate.

RAILROAD ENGINEER AND CONDUCTOR

Norfolk Southern Railroad - Greenville, SC
03.2005 - 03.2022
  • Firstly, I trained, and obtained, my Railroad Conductor Certification March - May, 2005.
  • Secondly, I trained and obtained my Train Engineer License and Certification May 2011.
  • As Railroad Engineer, further responsibilities included: Inspection of each Locomotive I used during my shift, setting-up for operation, running/driving/operating Locomotive Engines, following all rules and regulations of the FRA and NS, verifying all paperwork, operating radio and face-to-face communications with Dispatchers, Conductors, Yard Masters, other Engineers and Supervisors.

OFFICE MANAGER/EXECUTIVE ASSISTANT TO REGIONAL MANAGER

The Budd Group
04.2000 - 03.2005
  • Coordinated office operations to enhance productivity and streamline administrative processes.
  • Duties such as: typing, copying, answering phone calls, filing, screening and hiring personnel, managing human resources, leasing or purchasing office equipment and supplies, troubleshooting clients, or employee concerns, arrange meetings, attend home office meetings, in NC.
  • Personal Executive Assistant to South Carolina Regional Manager and 2 Account Managers.
  • Manager to an Office Assistant.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

MULTIPLE OFFICE POSITIONS

Ask for prior employers, if interested
01.1979 - 01.2000
  • If you wish to know more of my prior work history, please just ask. Prior positions are mostly relative to office work, customer service, and administrative assistance.

Education

High School Diploma -

Brandon High School
Brandon, Florida
06.1979

Skills

  • Client transportation
  • Active listening
  • Crisis handling
  • Group facilitation
  • Medication administration
  • Progress monitoring
  • Mental health support
  • Case documentation
  • Rounds management
  • Conflict resolution
  • Substance abuse experience
  • Suicide prevention

Timeline

BEHAVIORAL HEALTH TECHNICIAN

Anchorage Recovery Center
06.2025 - 07.2025

PEER SUPPORT SPECIALIST

SeaView Community Services
06.2024 - 06.2025

PRIVATE IN-HOME CARE GIVER

Self-employed
05.2022 - 05.2022

RAILROAD ENGINEER AND CONDUCTOR

Norfolk Southern Railroad - Greenville, SC
03.2005 - 03.2022

OFFICE MANAGER/EXECUTIVE ASSISTANT TO REGIONAL MANAGER

The Budd Group
04.2000 - 03.2005

MULTIPLE OFFICE POSITIONS

Ask for prior employers, if interested
01.1979 - 01.2000

High School Diploma -

Brandon High School

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