Donna Thornbury
Customer Service Representative
Cincinnati ,OH
Summary
Energetic Customer Service Representative seeking roles in the Louisville area, with 14 years of experience, including working with my photography clients resolving complex customer inquiries. Passionate about building strong customer/client relationships, driving brand loyalty, and increasing customer engagement. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
14
14
years of professional experience
Work History
Freelance Photographer
Donna Thornbury Photography
Cincinnati, OH
04.2010 - Current
- Discussing requirements with clients, performing research for each shoot, using technical equipment, networking with other professionals, arranging photo shoot backgrounds, processing images, and self-marketing.
- Implemented effective backup strategies for digital files, ensuring data protection and easy access when needed.
- Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals.
- Optimized image processing techniques, resulting in improved color accuracy and overall image quality for clients.
- Established a strong online presence through social media marketing and website development, attracting new clients and expanding brand reach.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks and maintaining focus on project objectives.
- Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
- Organized photoshoots from conceptualization to completion, effectively coordinating logistics such as locations, models, and props.
- Continuously updated technical knowledge through workshops and online resources to stay current on industry trends and advancements.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Provided exceptional customer service throughout the entire project lifecycle, fostering long-term client relationships.
- Monitored trends in photography to stay current in industry.
- Utilized various types of camera equipment to capture best possible shots.
- Researched new camera equipment and accessories.
Customer Service Coordinator
Hamilton By Gunnebo
Milford , OH
09.2022 - 11.2023
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Participated in company-wide initiatives aimed at enhancing the overall customer experience.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Kept high average of performance evaluations.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Used ticketing systems to manage and process support actions and requests.
- Responded promptly to incoming sales leads and requests for technical support.
- Documented support interactions for future reference.
- Generated reports to track performance and analyze trends.
Customer Service Representative
Performance Foodservice
Fairfield
03.2018 - 08.2022
- Receiving Coordinator.
- Scheduling inbound deliveries.
- Customer service Coordinator.
- Answering phones
- Order processing.
- Working on a team.
- Helping with extra curricular activities within the workplace.
- Volunteering my photography skills to company when needed.
- Working in SAP.
- Handling new item requests.
- Volunteer time in work committees.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High school diploma - undefined
08.1986 - 5 1990
Skills
Adobe PhotoshopImage Processing
Data Entry
Call Management
Technical Support
Computer Proficiency
Customer Relations
Clerical Support
Microsoft Outlook
Multi-line phone talent
Customer Service
Payment Processing
SAP experience
Invoice processing
Accounts payable
Document management
Invoice verification
Timeline
Customer Service Coordinator - Hamilton By Gunnebo
09.2022 - 11.2023
Customer Service Representative - Performance Foodservice
03.2018 - 08.2022
Freelance Photographer - Donna Thornbury Photography
04.2010 - Current
Norwood High School - High school diploma,
08.1986 - 5 1990
Personal Information
Relocation: within 350 miles.
Personal Information
Relocation: within 50 miles.