Donna Thornbury

Work History

Donna Thornbury Photography

Cincinnati, OH

04.2010 - Current

Discussing requirements with clients, performing research for each shoot, using technical equipment, networking with other professionals, arranging photo shoot backgrounds, processing images, and self-marketing.
Implemented effective backup strategies for digital files, ensuring data protection and easy access when needed.
Captured stunning images for weddings, corporate events, and portraits, resulting in repeat business and referrals.
Optimized image processing techniques, resulting in improved color accuracy and overall image quality for clients.
Established a strong online presence through social media marketing and website development, attracting new clients and expanding brand reach.
Delivered consistent results under tight deadlines by effectively prioritizing tasks and maintaining focus on project objectives.
Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
Organized photoshoots from conceptualization to completion, effectively coordinating logistics such as locations, models, and props.
Continuously updated technical knowledge through workshops and online resources to stay current on industry trends and advancements.
Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Provided exceptional customer service throughout the entire project lifecycle, fostering long-term client relationships.

Hamilton By Gunnebo

Milford , OH

09.2022 - 11.2023

Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
Participated in company-wide initiatives aimed at enhancing the overall customer experience.
Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.

Kept high average of performance evaluations.
Responded to customer calls and emails to answer questions about products and services.
Maintained and managed customer files and databases.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Adaptable and proficient in learning new concepts quickly and efficiently.
Skilled at working independently and collaboratively in a team environment.
Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Used ticketing systems to manage and process support actions and requests.
Responded promptly to incoming sales leads and requests for technical support.
Documented support interactions for future reference.
Generated reports to track performance and analyze trends.

Performance Foodservice

Fairfield

03.2018 - 08.2022

Receiving Coordinator.
Scheduling inbound deliveries.
Customer service Coordinator.
Answering phones
Order processing.
Working on a team.
Helping with extra curricular activities within the workplace.
Volunteering my photography skills to company when needed.
Working in SAP.
Handling new item requests.
Volunteer time in work committees.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collaborated with team members to develop best practices for consistent customer service delivery.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Met customer call guidelines for service levels, handle time and productivity.
Delivered prompt service to prioritize customer needs.
Managed timely and effective replacement of damaged or missing products.
Cross-trained and backed up other customer service managers.
Investigated and resolved customer inquiries and complaints quickly.