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Donna Torres
Selbyville,DE
Summary
Accomplished Medical Office Assistant, expert in multitasking and organization, with a positive attitude fostering teamwork. Ensuring accurate patient documentation and seamless communication.
Professional with significant experience in medical office environments, proven track record in managing scheduling appointments, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in medical terminology, patient communication, and valued for reliability and flexibility.
Healthcare professional with comprehensive experience in medical administrative tasks and patient interaction. Known for effective office management, ensuring smooth operations and seamless patient flow. Emphasizes teamwork and adaptability, displaying excellent organizational skills and patient-centered approach.
Overview
25
25
years of professional experience
Work History
Medical Office Assistant
John’s Hopkins at Waters Edge
Belcamp, MD
01.2007 - 09.2012
- Supported daily operations by scheduling patient appointments and managing front desk inquiries.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Sent prescription refills on behalf of existing office patients to provider.
- Assisted with electronic health record (EHR) management to ensure accurate patient documentation.
- Communicated effectively with patients and providers.
- Coordinated communication between healthcare providers and patients to streamline information flow.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Patient check-in at front desk.
- Assisted with insurance verification, expediting the check-in process and ensuring accurate billing.
- Sent referrals for patients to other providers per Providers request.
Hairstylist
Regis Hair Salon
Bel Air, MD
02.1999 - 04.2007
- Delivered personalized haircuts and styling services based on client consultations.
- Utilized various hair treatment products and tools to ensure client satisfaction.
- Maintained cleanliness and organization of workstation and salon environment.
- Developed strong customer relationships, fostering repeat business and referrals.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented closing cash amounts daily.
Medical Office Assistant Supervisor
John’s Hopkins Bayview Medical Center
Baltimore, MD
06.1987 - 01.1995
- Implemented office procedures that improved workflow efficiency and reduced administrative errors.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
- Supervised other secretarial staff in a medical setting.
- Called in payroll to appropriate department.
- Transcribed Patients medical documents to Providers.
- Managed mail for Providers.
Education
High School Diploma -
Mergenthaler Vocational Technical High School
Baltimore, MD05-1981
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Medical terminology
- Positive attitude
- Insurance verification
- Patient scheduling
- Appointment management
- Phone and email etiquette
- Patient referrals
- Payment collection and processing
- Patient demographics
- Medical office software
Accomplishments
- Recognized for going above and beyond the call of duty.
- Documented and resolved any issues
- Achieved positive results by completing all tasks with accuracy and efficiency.
Interests
Timeline
Medical Office Assistant
John’s Hopkins at Waters Edge
01.2007 - 09.2012
Hairstylist
Regis Hair Salon
02.1999 - 04.2007
Medical Office Assistant Supervisor
John’s Hopkins Bayview Medical Center
06.1987 - 01.1995
High School Diploma -
Mergenthaler Vocational Technical High School