Donna Towne
Lowell,IN
Summary
I am a detailed-oriented and adaptable professional with experience in behavioral health, caregiving and restaurant service. Skilled in fast-paced environments, effective conflict resolution, and delivering personalized client experiences.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized, and friendly with excellent interpersonal skills.
Overview
20
20
years of professional experience
Work History
Certified Caregiver
Private Care
03.2025 - 08.2025
- Assisted with daily living activities for enhanced patient wellbeing.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Certified Caregiver
Visiting Angels Home Health Care
02.2020 - 03.2024
- Prepared nutritious meals tailored to individual dietary requirements, prioritizing patient health while respecting personal preferences.
- Managed medication schedules, ensuring accurate administration and adherence to prescribed treatments.
DSP, Vocational Service Specialist
Copa Health
01.2016 - 04.2024
- Promoted Independence and life skills. Skills such as personal care, meal preparations, household management, and transportation to day programs and medical appointments.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Behavioral support by focusing on positive behavior support strategies and de-escalation techniques when needed.
- Helping individuals identify their skills, interests, and career goals.
- Providing support for individuals with disabilities, including on the job training and support.
Behavioral Health Technician/Behavioral Job Coach
Horizon Health and Wellness
05.2012 - 10.2016
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Searched resident belongings prior to and during stays.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Server Trainer
Princess Cafe
05.1995 - 02.2006
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server
Carlo Lorenzetti
10.2006 - 11.2010
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Medical Billing And Coding Certificate
Carrington College
Mesa, AZ08-2012
High School Diploma -
Bloom Township Highschool
Chicago Heights, IL05-1982
Skills
- A great desire to help people
- Manage efficient, productive shifts
- Multi-tasking
- Proficient food handling and restriction
- Food Handlers card
- Custom service skills
- Prevention and Support
- Article 9
- HIPPA certified
- ALDS
- Fingerprint clearance card
- Medication administration
Timeline
Certified Caregiver
Private Care
03.2025 - 08.2025
Certified Caregiver
Visiting Angels Home Health Care
02.2020 - 03.2024
DSP, Vocational Service Specialist
Copa Health
01.2016 - 04.2024
Behavioral Health Technician/Behavioral Job Coach
Horizon Health and Wellness
05.2012 - 10.2016
Server
Carlo Lorenzetti
10.2006 - 11.2010
Server Trainer
Princess Cafe
05.1995 - 02.2006
No Degree - Medical Billing And Coding Certificate
Carrington College
High School Diploma -
Bloom Township Highschool
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