Donna Trapnell
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Retired
Retired From Working
Jacksonville, FL
01.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Server Assistant
Waffle House
JTB And Phillips Hwy
01.2017 - 05.2023
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
- Assisted customers with carry-out service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Processed payments for orders and provided customers with change.
Senior Account Executive
Comcast, Xfinity
Jacksonville, FL
01.1995 - 10.2013
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Developed new business opportunities for company growth through effective networking and client presentations.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
- Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
- Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
- Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
- Delivered tailored solutions based on individual client needs by thoroughly understanding their business objectives and pain points.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Brought in over $Amount in revenue while managing multiple high-profile accounts.
- Prepared documentation, finalized sales and maintained records.
- Met with new customers to share product and service information, listen to needs and learn about business operations.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Secured Number new accounts to increase company revenue and drive market share.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Maintained contact information database by keeping account details updated, clear and relevant.
- Collaborated with research analysts to devise strategies for lead generation and growth.
- Motivated team members to meet and exceed sales targets.
- Trained and coached sales team members servicing Type accounts.
- Facilitated account acquisition team progress, setting monthly targets and goals for revenue and customer satisfaction.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Attended monthly sales meetings and quarterly sales trainings.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Contributed to event marketing, sales and brand promotion.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted company offerings to diverse customers with targeted and disciplined approach.
- Analyzed key competitors to respond to competitive threats.
- Designed training program, increasing customer satisfaction and new account rates.
- Prepared forecasts to gain understanding of measures needed to grow business.
- Employed sales techniques to achieve Number% success rate closing sales.
- Networked at events and prospected for new customers with diverse strategies.
- Set and monitored sales targets and identified potential customers.
- Managed and mentored team of account executives.
- Established customer relationships, interfacing with representatives and collaborating to achieve mutually beneficial results.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Collaborated closely with product development teams, providing valuable feedback and insights from clients to inform future product enhancements.
- Actively participated in industry events as a representative of the company, expanding professional network connections for potential leads generation.
- Established long-lasting partnerships with key industry influencers, generating increased brand awareness and credibility.
- Streamlined internal processes to increase efficiency within the sales department, leading to quicker response times for client inquiries.
- Implemented sales strategies that consistently exceeded quarterly revenue targets.
- Developed strategies using market research with support from cross-functional teams.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
- Enhanced online presence to take advantage of dynamic conditions and unique platform opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Quoted prices, credit terms and other bid specifications.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
AA - Clerical
Sandalwood High School
Jacksonville, FL05.1984
Skills
- First Aid/CPR
- Data Entry
- Organization
- Google Drive
- Decision-Making
- Task Prioritization
- Verbal Communication
- Flexible and Adaptable
- Active Listening
- Good Telephone Etiquette
- Organizational Skills
- Teamwork and Collaboration
- Remote Office Availability
- Multitasking Abilities
- Self-Directed
- MS Office
- Interpersonal Communication
- Negotiation
- Microsoft Access
- Team Leadership Skills
- Learning Strategies
- Troubleshooting
- Complex Problem-Solving
- Judgment and Decision-Making
- Attention to Detail
- Microsoft Excel
- Microsoft Outlook
Resume Source
ZipResume
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Don't you dare underestimate the power of your own instinct.
Barbara Corcoran
Timeline
Retired
Retired From Working
01.2024 - Current
Server Assistant
Waffle House
01.2017 - 05.2023
Senior Account Executive
Comcast, Xfinity
01.1995 - 10.2013
AA - Clerical
Sandalwood High School