Donna Tripp

As a Project Specialist I worked closely with end users, management, IT and the Project Manager to ensure a successful implementation of new or updated systems as well as automation of existing procedures.

• Reduced project risks with thorough risk assessment and mitigation strategies, ensuring smooth execution.
• Developed comprehensive project test plans, deliverables, timelines, and resources required.
• Collaborated with various departments to ensure seamless integration of project elements and alignment with organizational objectives.
• Enhanced stakeholder satisfaction by maintaining clear communication channels and providing regular updates on project progress.
• Managed project scope by thoroughly defining requirements, setting clear expectations with stakeholders, and carefully monitoring changes to avoid scope creep.
• Championed continuous improvement initiatives within the organization by sharing best practices learned from past projects experiences.
• Identified potential roadblocks early in the planning phase through diligent research, allowing time to develop contingency plans effectively.
• Facilitated workshops to collect project requirements and user feedback.
• Verified quality of deliverables and conformance to specifications before submitting to clients.

As the Supervisor over the Voluntary Corporate Actions area, I ensured that all voluntary events were being processed accurately and met assigned deadlines. Client elections were compiled and submitted properly to ensure client is paid properly.

I also managed a Call Center for the entire Corporate Actions department. This group fielded all calls relating to the various corporate actions impacting current shareholders.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Attended monthly meetings with upper management as well as conducted monthly meetings with direct reports to keep them current on all happenings within the firm and to discuss any issues or concerns.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Ensured compliance with company policies, industry regulations by creating procedures that address NYSE rules regarding voluntary corporate actions.
• Created and Implemented quality control methods to reduce errors, resulting in increased customer satisfaction rates and/or possible monetary losses.
• Led continuous improvement initiatives aimed at reducing waste and increasing efficiency,
• Coordinated and created emergency response plans in times of crisis situations or natural disasters affecting company operations.
• Collaborated with cross-site teams to develop innovative solutions for improving overall business performance.
• Coordinated with IT department to deploy new system, leading to smoother operational flow.
• Facilitated communication channels between departments, improving coordination and project outcomes.
• Ensured compliance with industry regulations and standards, maintaining company's reputation and avoiding penalties.
• Developed and implemented training program for new hires, accelerating their time to full productivity.
• Implemented project management techniques to overcome obstacles and increase team productivity.