Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Tucker

Conroe

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. While also, experienced with organizing and maintaining comprehensive medical records. Utilizes expertise in patient documentation to ensure accurate and compliant records. Knowledge of healthcare regulations and confidentiality practices.

Overview

24
24
years of professional experience

Work History

Office Manager/AR Manager

International General Packaging, Inc.
04.2022 - Current
  • Assist in managing office supplies and inventory to ensure efficient operations.
  • Support scheduling and coordination of meetings, enhancing team productivity.
  • Maintain organized filing systems for documents, improving accessibility and retrieval.
  • Contribut to preparation of reports and presentations for management review.
  • Utilize office software tools to streamline administrative tasks and improve efficiency.
  • Monitor office equipment maintenance needs, ensuring minimal disruption to daily activities.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintain accurate accounts receivable transactions regularly to ensure balanced customer accounts.
  • Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Streamline document handling and processing, reducing turnaround time for client inquiries and requests.
  • Optimize organizational systems for payment collections, AR, deposits, and recordkeeping.


Associate/Cashier/Child Nutrition Worker

Conroe ISD
11.2019 - 05.2021
  • Assisted in inventory management, ensuring adequate supplies for meal preparation.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Stocked and rotated food items according to expiration dates.
  • Ensured timely and accurate meal distribution with careful coordination among team members.
  • Ensured food safety standards by performing proper sanitation and hygiene practices in the kitchen.

Administrative Assistant/Pest Control Technician

Terminix Pest Control
06.2006 - 06.2016
  • Managed scheduling and calendar for service technicians, ensuring timely appointments and meetings.
  • Maintained filing systems for documents that needed retrieved in a timely manner.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Inspected properties for signs of pest infestations, ensuring compliance with safety regulations and protocols.
  • Applied pesticides and treatments using specialized equipment, maintaining precision and effectiveness in operations.
  • Developed customized pest management plans based on client needs and environmental conditions.
  • Educated clients on pest prevention strategies, enhancing customer understanding and satisfaction.
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
  • Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.

Transcription Coordinator

Bend Memorial Clinic
08.2001 - 10.2002
  • Transcribed medical reports with high accuracy and attention to detail.
  • Reviewed and edited documents for grammar, punctuation, and medical terminology consistency.
  • Managed large volumes of transcription work within tight deadlines while maintaining quality standards.
  • Provided mentorship to junior transcriptionists, fostering skill development and adherence to industry standards.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Coordinated the retrieval and filing of patient records, enhancing operational efficiency.
  • Assisted in auditing medical records to verify completeness and adherence to quality standards.
  • Processed patient requests for medical records in compliance with HIPAA regulations.
  • Coordinated with healthcare providers to ensure accurate and timely release of information.
  • Analyzed and resolved discrepancies in medical documentation, ensuring data accuracy.

Education

Associate in Medical Transcription - Medical Administration

Central Oregon Community College
Bend, OR
06-2000

Diploma - Business Administration

Mountain View Senior High School
Bend, OR
06-1996

Skills

  • Customer service
  • Orgnagementanizational skills
  • Office administration
  • Data entry
  • Billing
  • Scheduling and calendar management
  • Document management
  • Credit and collections

Timeline

Office Manager/AR Manager

International General Packaging, Inc.
04.2022 - Current

Associate/Cashier/Child Nutrition Worker

Conroe ISD
11.2019 - 05.2021

Administrative Assistant/Pest Control Technician

Terminix Pest Control
06.2006 - 06.2016

Transcription Coordinator

Bend Memorial Clinic
08.2001 - 10.2002

Associate in Medical Transcription - Medical Administration

Central Oregon Community College

Diploma - Business Administration

Mountain View Senior High School

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