DONNA VAUGHAN
Amityville,New York
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
EEO Regional Complaints Manager
DOJ, BUREAU OF ALCOHOL,TOBACCO,FIREARMS,EXPLOSIVES
10.2008 - 02.2023
- As the EEO Manager for the ATF, New York Field Division I provided, timely and professional work products and services to internal and external customers
- Work well within and across organizational lines to communicate with tact and diplomacy
- Maintain and continually monitor, review a comprehensive and well developed control system
- Evaluate counseling process, which provides information as to program progress, resource allocation, and potential problems
- I work on an independent basis in the New York Field Division EO Office
- As a full time EEO counselor, Special Emphasis Program Manager, Mediator, Trainer, and Recruiter
- Working knowledge of the Federal Regulations and guidance issued by ATF EO Headquarters
- Manage complaints data base within my region in order to track, and update complaints on a regular basis
- Manage the Alternative Dispute Resolution program within ATF in compliance with the Equal Employment Opportunity Commission (EEOC), Management Directive 29 CFR Part 1614 (EEO-MD-110)
- Assisted headquarters with formal complaints process, acceptance letters, congressional letters, and dismissal letters
- Conducted EEO training to various Field Offices within the region to managers, supervisors, and employees
- Also provided briefings, as appropriate on problems or trends regarding minorities and women
- Participated in numerous recruitment fairs and colleges thru out the tri state area
- I have attended numerous training on Alternative Dispute Resolutions (ADR)
- I have been consulted on numerous workplace issues involving management staff
- Have conducted large conference training sessions at the various Field Divisions and Offices
- Prepared and implemented Standard Operating Procedures for the Office of Equal Opportunity Headquarters (SOP), created and implemented various forms for processing of EEO Complaints
- I have sat on Interview Panels involving Merit Promotion Boards as an observer for management to ensure the process was fair for all applicants and employees applying for various positions throughout the agency, (sometimes called to headquarters to sit in person).
EEO Specialist
DOJ, BUREAU OF ALCOHOL,TOBACCO, FIREARMS, AND EXPLOSIVES
03.2003 - 10.2008
- As an EEO Specialist/Counselor I have experience with EEO Policies and Procedures, Manuals, and Regulations regarding office Personnel
- As a full time counselor I advise complainants of their rights and responsibilities in the EEO process, under 29 CFR Part 1614, including the option to elect ADR, I have working knowledge of the regulations in Part 1614 and familiarity with Federal anti-discrimination statutes, including Title VII of the Civil Rights Act of 1964, as amended, Age Discrimination in Employment Act of 1967, as amended (ADEA), I have conducted inquiries during the initial interview by asking the complainant a series of questions to determine the basis(es) and issues
- This information is then entered into I-Complaints where a tracking number for that complainant is generated
- If the issues are not resolved the complainant is then issued a notice of right to file a formal complaint
- I have work experience in the processing of formal complaints, and Accept/Dismissal of a complaint, which obtained while on a detail to ATF Headquarters EO Office
- As part of my duties it is my responsibility to try and resolve workplace issues at the lowest level possible that is brought to the EO Office
- As the Special Emphasis Program Manager I have created and conducted numerous Special Emphasis Programs for the New York Field Division Office such as; Martin Luther King Program, Black History Month Program, Asian Pacific Heritage Month, Women’s Equality Day, Hispanic Heritage Month, National Disability Employment Awareness Month Program, American Indian/Alaskan Native Heritage Month Program, by securing speakers, trainers, dancers, singers, poets, musicians and city officials to be a part of ATF programs
- In the past five years I have represented ATF on the Federal Executive Board (FEB) EEO Subcommittee in the capacity as Secretary and now as Chairperson also as an active member of the Federal Executive Board (FEB) Shared Neutrals Program as a Mediator
- As the FEB EEO Chair it is my responsibility to promote equal employment opportunity and diversity in the New York City Federal workforce
- Some of my accomplishments with the FEB have been the coordination yearly Diversity Training Seminars and other training programs during the fiscal year
- This training assisted other government agencies in developing a positive work climate that promoted equal employment opportunity for their employees.
EEO Assistant
US ARMY CORPS OF ENGINEERS, NEW YORK EQUAL OPPORTUNITY OFFIC
02.1999 - 03.2003
- Responsible for compiling data and preparing variety of reports for the EEO Office; such as the quarterly reports on existing workforce of the US Army Corps of Engineers also, provide the Commander with statistical breakdown of population of workforce and minority PATCO and PATCOB reports
- Analysis break down of Minority and Women in the workforce
- Provided yearly Statistical 462 Report to EEOCRA (Equal Employment Opportunity Complaints and Compliance Review Agency)
- Keep track of timelines on existing informal and formal complaints filed with the EEO Office
- Coordinate information required by OCI (Office of Complaints Investigation) and EEOC (Equal Employment Opportunity Commission) and EEOCRA (Equal Employment Opportunity Complaints Compliance and Review Agency), when a complaint has gone to the formal stage under Title V!! Or Title V
- Provide information to managers and supervisors on EEO issues; training, policies and personnel issues
- Managed various Special Emphasis Programs throughout the year in absence of the EEO Specialist
- Provided assistance to employees and EEO Counselors on the process and procedures of filing an EEO complaint
- Serve as an EEO Counselor for other commands such as; Fort Hamilton (MDW) Military District of Washington) based out of Fort Hamilton, Brooklyn, New York Recruiting Battalion, US Army Corps of Engineers, North Atlantic Division
- Provided guidance to Commanders on hiring and firing issues, awards, and evaluation of personnel.
Management Support Assistant
US ARMY CORPS OF ENGINEERS, NEW YORK
08.1997 - 02.2003
- Perform a variety of administrative and technical duties for the Safety, Security, and EEO Offices, to include information management duties
- Review, prepare and maintain budgets for all three offices
- Performed office functions such as; typing of memorandums, letters, and inquiries from other Federal Agencies for Supervisors
- Review all outgoing correspondence for proper spelling, enclosures, dates and complete address
- Prepare training, travel request and travel vouchers on Corps of Engineers Financial Management System (CEFMS)
- Duties also included but not limited to workloads from other offices, without impacting on my assigned workload to complete the goals and schedules of the offices involved
- Served as Timekeeper for all three offices
- Typed purchase request, and reports
- Created charts and graphs for Safety, Security, and EEO Offices.
Education
Pending - Business Administration
University of Staten Island
Staten Island, NYSkills
- Complaint Handling
- Policy Enforcement
- Industry Expertise
- Policy Knowledge
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Professional and Courteous
- Work Planning and Prioritization
- Scheduling and Coordinating
- Customer Relationship Management
- Staff Management
- Negotiation and Conflict Resolution
- Employee Coaching and Mentoring
Accomplishments
- Documented and resolved Issues that arose which led to positive Results.
- Supervised number of team members in various projects.
- Achieved Result through effectively helping with Task.
Countryofcitizenship
United States
Affiliations
- Federal Executive Board Member - Chairperson
- Federal Executive Board Disabilities Committee - Secretary
- Federal Executive Board, Shared Neutrals – Mediator
- Department of Justice (DOJ) Mediator Core – Certified Mediator
Highestgrade
High school graduate
Three years of college
Desiredlocations
Amityville, NY, Long Island area,
Jobrelatedtraining
- Counsel EEO Complaints and process the pre-complaint
- Alternative Dispute Resolution (ADR Mediator)
- Facilitation of workplace disputes (small or large groups)
- Conduct yearly EEO training or update training on Equal Employment Opportunity regulations and changes
- Manage the Bureau Special Emphasis Programs (Martin Luther King Observance, Black History Month, Women's History Month, Asian Pacific Heritage Month, Women's Equality Month, American Indian/Alaskan Native heritage Month) etc.
- Diversity Training in the Workplace
- Sexual Harassment Training
- Manage the Affirmative Employment Plan
- EEOC Yearly Training Seminars on various topics
- Department of Justice (DOJ) Facility Management
Dayphone
917-856-8450
Eveningphone
631-608-4884
Availability
Part time remote position
References
- Charlie Patterson, DOJ, Bureau of Alcohol, Tobacco, Firearms, and Explosives, Assistant Special Agent in Charge, 910-624-1086
- Milan Moo, DOJ, Bureau of Alcohol, Tobacco, Firearms, and Explosive, Administrative Assistant, 646-335-9000,
Timeline
EEO Regional Complaints Manager
DOJ, BUREAU OF ALCOHOL,TOBACCO,FIREARMS,EXPLOSIVES
10.2008 - 02.2023
EEO Specialist
DOJ, BUREAU OF ALCOHOL,TOBACCO, FIREARMS, AND EXPLOSIVES
03.2003 - 10.2008
EEO Assistant
US ARMY CORPS OF ENGINEERS, NEW YORK EQUAL OPPORTUNITY OFFIC
02.1999 - 03.2003
Management Support Assistant
US ARMY CORPS OF ENGINEERS, NEW YORK
08.1997 - 02.2003
Pending - Business Administration
University of Staten Island
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