DONNA VAUGHAN
Spring Hill,Tennessee
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
18
18
years of professional experience
Work History
OFFICE MANAGER
RADIOLOGY PARTNERS
03.2018 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Maintained the Utili Pro Payroll system
Medical Scheduler
VANDERBILT BONE & JOINT CLINIC
04.2011 - 03.2018
- Scheduled medical procedures, tests and imaging, ensuring time and maximum efficiency is utilized. Handle customer service inquiries and maintain database. Fax necessary documentation, answer phones, problem solving and update patient account information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
OFFICE MANAGER
VANDERBILT COOL SPRINGS WOMENS HEALTH
07.2006 - 02.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Responsible for supervising the front desk staff. This included telephone management, appointment and imaging scheduling, staffing assignments, and referral management. Maintained provider templates and was the administrator for the message baskets. Assured the front desk staff received all required training. Maintained the Kronos payroll system.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
No Degree - Business
DEKALB COMMUNITY COLLEGE
Decatur, GAHigh School Diploma -
ROCKDALE COUNTY HS
Conyers, GA06-1975
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Payroll Processing
- Scheduling
- Staff Management
- Human Resources
Timeline
OFFICE MANAGER
RADIOLOGY PARTNERS
03.2018 - Current
Medical Scheduler
VANDERBILT BONE & JOINT CLINIC
04.2011 - 03.2018
OFFICE MANAGER
VANDERBILT COOL SPRINGS WOMENS HEALTH
07.2006 - 02.2009
No Degree - Business
DEKALB COMMUNITY COLLEGE
High School Diploma -
ROCKDALE COUNTY HS
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