Dynamic professional with a proven track record at A-Z The Solution Team, enhancing operational efficiency and customer satisfaction. Skilled in Office Management and Customer Service, adept at streamlining processes and fostering positive client relationships. Achieved significant improvements in team productivity and service quality through strategic planning and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
Work History
Office Manager/Apartment Maintenance Technician
A-Z The Solution Team
Lakewood,
Ensure all project milestones were met, fostering cohesive work environment.
Facilitated team collaboration, ensuring timely completion of project milestones and fostering cohesive work environment.
Implemented new project management tools, enhancing team productivity and streamlining communication.
Maintained meticulous project schedules, ensuring all tasks were completed on time and within budget.
Orchestrated team meetings, promoting effective communication and ensuring alignment on project goals.
Monitored project timelines rigorously, ensuring adherence to schedules and budget constraints.
Cell Phone Sales Representative
Cricket Wireless
Centennial, CO
Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
Participated in ongoing training sessions to enhance knowledge of products, promotions, and industry trends for better customer engagement.
Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
Stayed up to date on latest mobile devices and plans, ensuring accurate information was provided to customers.
Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Listened to customer needs and desires to identify and recommend optimal products.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Spearheaded promotional events within store to attract new customers and boost overall sales numbers.
Performed data transfers between devices for customers while preserving their important files without any loss of information.
Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Provided exceptional services and pleasant shopping experiences to retail customer
Closed cashier drawer
Deposited money in safe
Open store
Opening cashier drawer to accurate amount
Restaurant Manager
Village Inn Pancake House
Aurora, CO
Led team of 20, boosting sales by 15% and improving customer ratings by 10% through strategic planning.
Ensured health and safety compliance, reducing incidents by 20% via meticulous oversight and training.
Conducted performance reviews, identifying development areas, enhancing team productivity.
Fostered team-oriented atmosphere, reducing staff turnover by 25% through effective communication.
Mentored junior staff, enhancing skills and confidence, leading to improved team performance.
Coordinated cross-functional teams to launch new menu items, increasing customer satisfaction and repeat visits.
Customer Service Desk Associate
Walmart
Arvada, CO
Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
Contributed to the development of training materials designed to enhance service desk associate knowledge and expertise.
Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Promptly responded to inquiries and requests from prospective customers.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Facilitated smoother checkout process, trained new employees on POS systems.
Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Processed refunds and exchanges in accordance with company policy.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Maintained current knowledge of store promotions and highlighted sales to customers.
Independent Consultant
TeamDonster.com
Online
Handled confidential customer business and operational information.
Fostered strong relationships with clients through consistent communication and collaboration.
Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
Developed visual merchandising plans and strategies to promote store offerings.
Proposed new ideas and concepts to enhance merchandise displays.
Processed buyers online products and mailed out in the time frame said.
Processed the Online disputes if any
maintained the monthly blog
all the social platforms
Key Holder/Sales Associate, Women's Clothing
Vanity Clothing Store
Tulsa, OK
Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Managed store personnel by delegating tasks and supervising daily operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Trained and supervised new employees to apply best practices in customer service and store operations.
Increased store sales by creating visually appealing merchandise displays and product placements.
Assisted in training and onboarding of new employees, accelerating their acclimatization to store environment.
Trained newly hired sales team in upselling techniques.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Marked-down clearance items and relocated merchandise to proper store areas.
Monitored and reported on sales trends, providing valuable insights for inventory management.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Accounts Receivable and Billing Clerk
Utility Rebate Consultants
Tulsa, OK
Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
Delivered high-quality work under tight deadlines while maintaining attention to detail resulting in increased productivity.
Supported audit preparation efforts by gathering required documentation and responding to auditor inquiries regarding accounts receivable activity.
Collaborated with sales teams on contract reviews ensuring that all invoicing terms and conditions were accurately reflected in client agreements.
Reduced billing errors by accurately reviewing invoices and promptly addressing discrepancies.
Streamlined payment processing by implementing effective electronic billing systems.
Improved customer satisfaction through timely resolution of billing inquiries and disputes.
Developed strong relationships with clients through professional communication, fostering trust in the company''s ability to manage their account needs effectively.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Monitored accounts to verify compliance with payment terms and schedules.
Followed up overdue payments and payment plans from clients to establish good cash flow.
Generated monthly billing and posting reports for management review.
Monitored outstanding invoices and performed collections duties.
Handled account payments and provided information regarding outstanding balances.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Contributed to the resolution of delinquent accounts by working closely with the collections team, providing necessary documentation, and participating in negotiations as needed.
Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
Receptionist/Office Assistant
Wyndham Vacation Ownership
Tulsa, OK
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Maintained visitor log for entering and leaving facility for security purposes.
Assisted with onboarding new clients and securing paperwork completion.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Assisted with planning office events and meetings for smooth execution.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Improved office organization with meticulous management of appointment scheduling and client databases.
Supported company correspondence by drafting and distributing memos and emails.
Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Sorted, received, and distributed mail correspondence between departments and personnel.
Handled assignments independently with good judgement and critical thinking skills.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Routed incoming mail and messages to relevant personnel without delay.
Increased customer satisfaction by providing professional and courteous front desk support.
Expedited document processing with accurate data entry and timely filing.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Prepared and edited documents to produce precise, accurate and professional communication.
Contributed to a positive work environment by fostering open communication among colleagues.
Supported executive staff with well-prepared reports, presentations, and meeting materials.
Education
High School Diploma -
Kamiak High School
Mukilteo, WA
2001
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Excellent multi-tasking ability
Data Entry
Customer Relations
Clear oral/written communication
MS Office
Decision-Making
Customer Relationship Management
Problem Resolution
Documentation And Reporting
Professional and Courteous
Scheduling and calendar management
Billing
Administrative Support
Bookkeeping
Document Management
Clerical Support
Inventory Control
Scheduling
Employee Supervision
Staff Management
Human Resources
Staff hiring
Supply Management
Contract Administration
Information Protection
Strategic Planning
Compliance Monitoring
Critical Thinking
Active Listening
Professional telephone demeanor
Microsoft Outlook
Microsoft Office Suite
Microsoft PowerPoint
Team Development
Documentation
Order Processing
Data Collection
Retail store support
Service standard compliance
Stock management
Filing
Dispute Resolution
Assertiveness
Order Fulfillment
Store maintenance
POS systems expert
Project management abilities
Credit adjustments
Report Preparation
Strong Communication Skills
Fast Typing Speed
Numeric Data Entry
Document Scanning
Deadline-oriented
Confidentiality and Security
Mail handling
Records Management
Database Management
Database Maintenance
Microsoft Office proficiency
Friendly and outgoing
Reliable and punctual
Retail knowledge
Vendor Relations
Multitasking Abilities
Attention to Detail
Time Management
Computer Skills
Organization and Time Management
Excellent Communication
Problem-Solving
Dependable and Responsible
Multitasking
Calm Under Pressure
Flexible and Adaptable
Verbal Communication
Accomplishments
Planned and coordinated a Scavenger Hunt Game that was played in multiple cites in United States. Players played at the exact same time and searching for the exact same items. All Players were being watched via web on Platform called periscope. Now called Twitter Live. Winners were awarded some money. It was a success.
Timeline
Office Manager/Apartment Maintenance Technician
A-Z The Solution Team
Cell Phone Sales Representative
Cricket Wireless
Restaurant Manager
Village Inn Pancake House
Customer Service Desk Associate
Walmart
Independent Consultant
TeamDonster.com
Key Holder/Sales Associate, Women's Clothing
Vanity Clothing Store
Accounts Receivable and Billing Clerk
Utility Rebate Consultants
Receptionist/Office Assistant
Wyndham Vacation Ownership
High School Diploma -
Kamiak High School
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