Donna Vicarel
Washington Court House
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Kitchen Manager
The Rusty Keg Tavern
03.2000 - 11.2025
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Calculated prices of ingredients to monitor food costs and control expenses.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Coordinated with catering staff to deliver food services for special events and functions.
District Services Manager-Installation
Lowes Home Improvment
03.2014 - 11.2019
- Met with service providers to discuss service needs and offer available solutions.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored service provider performance, adhered to service level agreements (SLAs) and provided detailed expectations.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Monitored service provider performance and provided feedback for improvement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Area Operations Manager
Lowes Home Improvement
06.2004 - 03.2014
- Traveled to 5-8 locations per week to ensure process and policy compliance.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Participated in weekly meetings with district and store staff staff to review progress, address challenges and drive timely task completion.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ06-2010
Skills
- Kitchen staff coordination
- ServSafe certification
- Expediting orders
- Inventory coordination
- Performance analysis
- Operational efficiency
- Expense tracking
- Compliance management
- Time management
- Policy and procedure enforcement
- Multitasking and organization
Timeline
District Services Manager-Installation
Lowes Home Improvment
03.2014 - 11.2019
Area Operations Manager
Lowes Home Improvement
06.2004 - 03.2014
Kitchen Manager
The Rusty Keg Tavern
03.2000 - 11.2025
Bachelor of Science - Business
University of Phoenix