Donna Vitucci
Coram,NY
Summary
Committed and hardworking general manager with 30 years of experience directing fast food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
37
37
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
McDonald's Fast Food Restaurant
11.1986 - Current
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw training of more than 95 team members.
- Reviewed and approved employee schedules and timesheets.
Education
High School Diploma -
William Floyd High School
Mastic Beach, NY06.1988
Skills
- Sales Growth
- Scheduling and Rostering
- Hiring standards
- Team Development
- Purchasing
- Hiring procedures
- Waste Reduction
- Performance Evaluations
- Health Inspections
- Employee Retention
- Operations Management
Accomplishments
2024 Ray Kroc Award winner. This award celebrates the top 1% of the restaurant managers worldwide, recognizing those who lead by example through their actions and behaviors, and achieve superior business results.
Achieved 90% overall customer satisfaction for 2024. The average store in our region was at 81% for the year.
Increased sales by almost 3.6 million dollars over the past 5 years.
Certification
Hamburger University Graduate 1993
Timeline
General Manager of Food Service
McDonald's Fast Food Restaurant
11.1986 - Current
High School Diploma -
William Floyd High School