Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Wagner

Olmitz

Summary

Dynamic professional with a strong work ethic and a positive attitude, experienced in managing diverse teams at Fossil Station Cstore. Proven ability to enhance customer satisfaction through exceptional service and problem-solving skills. Adept at multitasking and maintaining cleanliness, ensuring a welcoming environment that drives sales and fosters loyalty.

Overview

15
15
years of professional experience

Work History

Food Service Worker

Great Western Dining
10.2024 - Current
  • Set up dining room, salad food bars for students and faculty serve breakfast and lunch with a positive attitude.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime.
  • Enhanced customer satisfaction by consistently providing friendly and efficient service in a fast-paced dining environment.
  • Promoted a welcoming atmosphere through professional conduct, attentive service, and genuine enthusiasm for the job at hand.

General Manager

Fossil Station Cstore/Fossil Bar & Grill
03.2014 - 11.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Set schedules for 20+ employees
  • Kept up with employee hours and payroll

Convenience Store Clerk

Cornerco
04.2010 - 03.2014
  • Maintained a clean and organized store environment for an improved shopping experience.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Assisted customers with locating products, answering questions, and recommending items based on their needs.
  • Verified age-restricted product purchases diligently to adhere to legal requirements while maintaining excellent customer rapport during transactions.
  • Completed daily tasks such as sweeping floors, cleaning restrooms, emptying trash cans promptly for a consistently well-maintained store appearance.
  • Complied with company guidance and state and federal laws to control sales of tobacco, alcohol and [Type] products.
  • Ensured timely stocking of shelves, coolers, and displays for optimal product availability to customers.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive relationships with patrons.

Education

High School Diploma -

Start High School
Start, LA
05-1988

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy

Timeline

Food Service Worker

Great Western Dining
10.2024 - Current

General Manager

Fossil Station Cstore/Fossil Bar & Grill
03.2014 - 11.2024

Convenience Store Clerk

Cornerco
04.2010 - 03.2014

High School Diploma -

Start High School

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Donna Wagner