Donna Wall
Summary
A dedicated and detail-oriented virtual assistant with 5 years of experience providing remote administrative support to clients and businesses. Proven ability to streamline operations, increase efficiency, and enhance productivity. Ready to help your team achieve your company goals.
Overview
15
15
years of professional experience
Work History
Virtual Prior Authorization & Billing Specialist
Beacon Orthopedics Sports And Medicine
10.2022 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
Virtual Administrative Assistant
Recover Apparel
06.2021 - Current
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed Social Media and Marketing
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Completed business correspondence, transcription, and data entry.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Calender Management
- weekly payroll
Virtual Prior Authorization Specialist
Carolina Neurosurgery & Spine Associates
06.2011 - 10.2022
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
- Provided prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Manager
Greensboro Orthopedics Sports And Medicine
05.2009 - 06.2011
- 5+ years' experience in Call Center Management
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Generated customer satisfaction surveys to analyze results into action plans.
- Took ownership of customer issues and followed problems through to resolution.
Education
Certificate Billing And Coding
Rowan Cabarrus Community College
Skills
- Office administration
- Marketing Initiatives
- Email Management
- Confidentiality and Data Protection
- Team Goals
- Calendar Maintenance
- HIPAA Guidelines
- Website Updating
- Weekly Payroll
- Documentation and control
- 55 WPM typing speed
- Customer service specialist
- Pre-authorizations and Billing Specialist
Timeline
Virtual Prior Authorization & Billing Specialist
Beacon Orthopedics Sports And Medicine
10.2022 - Current
Virtual Administrative Assistant
Recover Apparel
06.2021 - Current
Virtual Prior Authorization Specialist
Carolina Neurosurgery & Spine Associates
06.2011 - 10.2022
Customer Service Manager
Greensboro Orthopedics Sports And Medicine
05.2009 - 06.2011
Certificate Billing And Coding
Rowan Cabarrus Community College
Similar Profiles
Stephanie NeffStephanie Neff
MRI Front Desk at Beacon Orthopedics & Sports MedicineMRI Front Desk at Beacon Orthopedics & Sports Medicine
Morgan HawkinsMorgan Hawkins
Orthopedic Surgery Medical Assistant at Star Orthopedics and Sports MedicineOrthopedic Surgery Medical Assistant at Star Orthopedics and Sports Medicine
Wendy QuinnWendy Quinn
LPN Office Nurse at Hampton Roads Orthopedics And Sports MedicineLPN Office Nurse at Hampton Roads Orthopedics And Sports Medicine
Prince Sebastian UylengcoPrince Sebastian Uylengco
Billing Correspondence Specialist /Prior Authorization Specialist at ClarkoutsourcingBilling Correspondence Specialist /Prior Authorization Specialist at Clarkoutsourcing
Manjinder KaurManjinder Kaur
Medical Billing Specialist and Prior Authorization at CVS/caremarkMedical Billing Specialist and Prior Authorization at CVS/caremark