Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Donna Wallander

Bellport

Summary

Diligent [Desired Position] with comprehensive background in investigative techniques and case management. Proven track record in uncovering crucial evidence and successfully resolving complex cases. Demonstrated expertise in analytical thinking and attention to detail.

Resourceful investigative professional uses evidence analysis and advanced interviewing techniques to illuminate complex cases. Performs thorough collection procedures for informing accurate investigative direction. Detailed examiner of crime scenes and reports using intense review process to uncover concrete evidence.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Program Analyst

Internal Revenue Service, IRS
12.2024 - Current
  • Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
  • Trained team members on new software tools, improving overall productivity and efficiency.
  • Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
  • Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Collaborated with stakeholders to define clear program goals and establish performance metrics.
  • Enhanced program visibility and stakeholder engagement by organizing and leading public forums and workshops.
  • Developed and maintained comprehensive project documentation, ensuring all team members had access to necessary information for project success.
  • Evaluated program performance, identifying areas for improvement and implementing changes to increase effectiveness.
  • Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Lead Education Specialist Project Manager

Internal Revenue Service, IRS
05.2021 - 12.2024
  • Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.
  • Provided individualized support for students with special needs, adapting instructional approaches to meet their unique learning requirements.
  • Established a positive classroom environment, fostering mutual respect and open communication among students.
  • Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.
  • Mentored new teachers in effective instructional strategies, contributing to a supportive professional community within the school.
  • Developed curriculum materials that aligned with state standards, ensuring comprehensive coverage of required content.

Education Specialist Project Manager

Internal Revenue Service, IRS
04.2017 - 05.2021
  • Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development, and growth.
  • Provided individualized support for students with special needs, adapting instructional approaches to meet their unique learning requirements.
  • Established a positive classroom environment, fostering mutual respect and open communication among students.
  • Implemented data-driven instruction by regularly assessing student progress and adjusting lesson plans accordingly.

Program Manager

Internal Revenue Service, IRS
01.2017 - 04.2017
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.

Policy Analyst

Internal Revenue Service
10.2015 - 04.2017
  • Improved policy effectiveness by conducting comprehensive research and analysis on various issues.
  • Participated in industry conferences and workshops as a subject matter expert to stay current on emerging trends in public policy analysis.
  • Developed data-driven policy recommendations for better decision-making and resource allocation.
  • Developed policy briefs that summarized key findings from research activities, highlighting implications for future action and providing actionable recommendations for decisionmakers.

Supervisory Revenue Officer

Internal Revenue Service, IRS
10.2014 - 10.2015
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Developed strong working relationships with taxpayers, fostering trust and encouraging voluntary compliance.

Revenue Officer Offer Specialist

Internal Revenue Service, IRS
08.2010 - 10.2014
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.

Revenue Officer

Internal Revenue Service, IRS
08.2004 - 08.2010
  • Increased revenue by implementing effective tax collection strategies and monitoring taxpayer compliance.
  • Promoted transparency through clear reporting of findings during audits, enhancing understanding between taxpayers and the agency.
  • Supported management with ad hoc reporting needs, enabling informed decision-making regarding revenue collection efforts.
  • Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
  • Maintained detailed case documentation, ensuring accurate recordkeeping and streamlined communication among team members.
  • Conducted thorough investigations to uncover hidden assets, increasing revenue collection success rates.
  • Assisted in the development of new policies and procedures for more efficient revenue collection practices.

Education

Bachelor of Arts - Business Administration & Psychology

SUNY, Stony Brook
05-2004

Skills

  • Critical thinking
  • Interview techniques
  • Report development
  • Case management
  • Evidence analysis

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].

Affiliations

  • Junior League of Daytona Beach, FL – Prior Event Chair
  • Volunteer Greyhound Pets of America, Daytona Beach Florida Chapter – Prior Event Chair and Volunteer

Certification

  • Certified Evaluator, - Kirkc•Kirkpatrick's Bronze Level Evaluation Certification Program

•Evaluating Instructors

•Certified Instructor Training CertificationKirkpatrick's Bronze Level Evaluation Certification

  • Certified Instructor, Internal Revenue Service - [Timeframe]

•Kirkpatrick's Bronze Level Evaluation Certification Program

•Evaluating Instructors

•Certified Instructor Training Certification

Timeline

Program Analyst

Internal Revenue Service, IRS
12.2024 - Current

Lead Education Specialist Project Manager

Internal Revenue Service, IRS
05.2021 - 12.2024

Education Specialist Project Manager

Internal Revenue Service, IRS
04.2017 - 05.2021

Program Manager

Internal Revenue Service, IRS
01.2017 - 04.2017

Policy Analyst

Internal Revenue Service
10.2015 - 04.2017

Supervisory Revenue Officer

Internal Revenue Service, IRS
10.2014 - 10.2015

Revenue Officer Offer Specialist

Internal Revenue Service, IRS
08.2010 - 10.2014

Revenue Officer

Internal Revenue Service, IRS
08.2004 - 08.2010

Bachelor of Arts - Business Administration & Psychology

SUNY, Stony Brook

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Donna Wallander