Donna Walton
Manchester,NH
Summary
Experienced office manager with over 6 years of comprehensive administration support for a security protection company. Highly organized and skilled in administrative management, excelling at prioritizing projects and effectively multitasking to achieve goals. Methodical and detail-oriented team player with expertise in team leadership, thriving in collaborative environments. Possessing a strong work ethic and commitment to excellence, equipped to contribute skills to drive success within your organization.
Overview
11
11
years of professional experience
Work History
Office Manager
American Security & Fire Protection
05.2015 - Current
- Administrative operations with data entry, billing, accounts receivable and payable
- Implementing customer service, daily schedules, and generating reports
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Customer Service/Cashier
Walmart
09.2013 - 10.2019
- Provided customer service by promptly addressing inquiries resolving issues while ensuring customer satisfaction
- Built rapport with customer through active listening, empathy and personalized interactions
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
High School Graduation -
Certificate Degrees - undefined
01.1990
Skills
- Strong organizational skills
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in record keeping
- Ability of collaborate effectively with other team members
- Microsoft Office
- Quickbooks
- Customer service
- Data entry
- Customer relations
- Billing
- Administrative support
- Document management
- Staff training
Timeline
Office Manager
American Security & Fire Protection
05.2015 - Current
Customer Service/Cashier
Walmart
09.2013 - 10.2019
Certificate Degrees - undefined
High School Graduation -
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