Summary
Overview
Work History
Education
Skills
Accomplishments
Scrapbooking, Gardening, waching old Movies
Timeline
Generic

Donna Ward

Naugatuck,CT

Summary

Proven leader in optimizing operations and enhancing productivity, notably at BioServ Inc / Shred Smart Inc, where I streamlined processes and improved employee morale. Skilled in Human Resources Management and fostering team building, I increased customer satisfaction significantly. Expert in implementing effective training and maintaining high confidentiality standards, driving process improvements and organizational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Assistant Business Manager

BioServ Inc / Shred Smart Inc
04.2021 - Current
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Developed strong relationships with clients, vendors.
  • Increased overall productivity by delegating tasks effectively and supervising team members.
  • Standardized employee training, improved worker knowledge and increased customer satisfaction [Number]%.
  • Implemented new filing systems for better organization of documents and easy retrieval of information as needed.
  • Optimized resource allocation within the department by closely monitoring employee workload distribution and adjusting assignments as necessary.
  • Maintained confidentiality while handling sensitive information related to clients or internal matters within the organization.
  • Managed day-to-day financial processes by paying invoices, process online payments for AR & AP and processing checks for Deposits.
  • Managed daily office operations, ensuring smooth workflow and optimal resource utilization.
  • Oversaw hiring activities by leading recruiting, selection, employee relations, payroll and benefits administration.
  • Assisted with hiring process and training of new employees.
  • Assisted in recruiting, hiring and training of team members.

Office Manager

Aire Serv Heating & Cooling / Mr. Rooter Plumbing
08.2012 - 04.2021
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Office Manager

R & M Custom Contractors
01.2007 - 02.2012
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

Accounting

Mattatuck Community College
Waterbury, CT

High School Diploma -

Crosby High School
Waterbury, CT
06.1981

Skills

  • Human Resources Management
  • Customer Service
  • Customer Relations
  • Team Building and Leadership
  • Employee Motivation
  • Coaching and Mentoring
  • Data Collection
  • Documentation And Reporting
  • Staff Training
  • Recruiting and Hiring
  • Issue Resolution
  • Process Improvement

Accomplishments

CRS Training

Osha / Hippa Training

100 % Attendance Record

Scrapbooking, Gardening, waching old Movies

When i have time I like to scrapbook old photos of family in to personal photo albums.  I like to be outside gardening as well as tending to the fountain in by garden.  I try and watch old movies as often as i can i find it fascinating to see actors from back in the day when they where young and how they became to be a big star later in life. 

Timeline

Assistant Business Manager

BioServ Inc / Shred Smart Inc
04.2021 - Current

Office Manager

Aire Serv Heating & Cooling / Mr. Rooter Plumbing
08.2012 - 04.2021

Office Manager

R & M Custom Contractors
01.2007 - 02.2012

Accounting

Mattatuck Community College

High School Diploma -

Crosby High School

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Donna Ward