Summary
Overview
Work History
Education
Skills
Timeline
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DONNA WATSON

Marble,NC

Summary

Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management. Successful at developing and improving training programs for employees at all levels. Good communicator understanding of training needs for each department. Excellent time management and problem-solving skills.

Overview

37
37
years of professional experience

Work History

Retail Training Manager

SEGrocers
10.1985 - Current
  • Tested all training software and hardware prior to commencing training programs.
  • Managed new employee orientation training process for more than 5000 employees each year.
  • Organized and edited training manuals, visual aids, and other educational materials.
  • Conducted Leadership training sessions and organized on-the-job training for new Leaders.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Facilitated Leadership class for new in position Leaders at all levels.

Education

Associates Degree - Business Administration / Accounting

Webster College
Ocala, FL
12.2000

Skills

  • Business Operations Management
  • Metrics Management
  • Employee Performance Evaluations
  • Store Trends
  • Retail Operations
  • Customer Relations
  • Customer Satisfaction
  • Diverse Audiences
  • New Employee Onboarding
  • Compliance Requirements
  • Company Policy Compliance
  • Develop Training Programs
  • Remote Employee Training

Timeline

Retail Training Manager

SEGrocers
10.1985 - Current

Associates Degree - Business Administration / Accounting

Webster College

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DONNA WATSON