DONNA WESLEY

• Prepared reports detailing findings of inspections, investigations, and tests.
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Upheld codes and regulations governing materials, processes, and procedures.

• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
• Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.

OWNER/OPERATOR, TECHNICIAN, ACCOUNTS RECEIVABLE AND PAYABLE. PAYROLL. OFFICE MANAGER, DAY TO DAY OPERATIONS AND WORKING TO BUILD A PERFORMANCE SHOP WITH RESPECT FOR THE CUSTOMERS AND QUALITY WORK. REBUILT HIGH PERFOMANCE ENGINE, TIMING BELT JOBS, CYLINDER HEAD JOBS AND ENGINE REBUILDING TECHNICAL SKILLS

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Analyzed service reports to identify areas of improvement.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.