Summary
Overview
Work History
Education
Skills
Certification
Awards
Community Service
Timeline
Generic

Donna Weynand

Shirley,USA

Summary

Strategic and results-oriented with a proven ability to lead teams, optimize operations, and drive business growth. Accomplished leader with extensive experience in Management, Training and Development, and driving business results. Proven track record of cultivating strong relationships and effectively communicating processes with internal and external stakeholders. Expertise in hiring and training high-performing teams. Recognized for approachability, resourcefulness, and adaptability, consistently managing multiple priorities and assignments with ease.

Experienced with managing operational tasks and streamlining processes to improve efficiency. Utilizes strong organizational and communication skills to support team goals and ensure smooth operations. Track record of problem-solving and adaptability in dynamic environments.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Operations Assistant Store Manager

Lowe’s
10.2024 - Current
  • Led the development and execution of structured training plans for new and existing associates across departments, focusing on operational procedures, safety protocols, ASCO behaviors, and PUIS standards.
  • Mentored and coached department supervisors and team leads on performance management, communication, and daily task planning — directly contributing to increased team accountability and engagement.
  • Designed and implemented a cross-training strategy during peak operational periods to improve labor flexibility and reduce training ramp-up time.
  • Introduced weekly team huddles and knowledge refreshers, resulting in measurable improvements in service scores, inventory accuracy, and register compliance.
  • Collaborated with upper leadership and HR to support onboarding, performance feedback, and associate development aligned with company goals.
  • Used data from Metrics, Kronos, and task completion audits to identify skill gaps and tailor follow-up coaching for underperforming teams.
  • Recognized for fostering a positive learning environment and improving associate retention through clear expectations, approachable leadership, and consistent recognition.
  • Coordinated scheduling for staff, optimizing workforce efficiency and coverage.
  • Assisted in inventory management, ensuring stock levels met operational needs.



Training Manager

Tortorella Pools
01.2023 - 01.2024
  • Training Manager with proven experience in designing and implementing successful training programs, enhancing employee knowledge and engagement across various departments. Expertise in various training methods and curriculum development, demonstrating excellent leadership and communication skills. Implemented a safety culture and driver safety, resulting in improved compliance with safety regulations and reduced incidents.
  • Developed and conducted over 20 training classes quarterly for new hires, office staff, technicians, and other staff members, resulting in improvement in employee engagement scores within one year.
  • Partnered with cross-departmental teams (Construction, Mechanics, Autochem, and Service) to identify skill gaps, designing and implementing targeted training programs that increased operational efficiency.
  • Established and maintained vendor relationships, securing commitments for quarterly expert-led sessions, which led to an increase in employee proficiency with new products within the first six months.
  • Conducted 50+ quality checks on pools and equipment monthly, leading to a reduction in service call-backs by addressing issues through targeted field and classroom training.
  • Designed and delivered a blended learning curriculum and interactive classes, improving knowledge retention ratesover a 12-month period.
  • Authored and updated 50+ policy and procedure documents within 6 months, standardizing processes across the organization, which resulted in a reduction in operational errors.
  • Implemented a safety and defensive driving training program that decreased on-the-job incidents and achieved regulatory compliance within the first quarter.

Store Manager

Home Depot
01.2016 - 01.2022
  • Managed operations of a $57M high-volume supply store with 185+ associates, driving sales growth, enhancing profitability, and delivering quarterly financial reports. Recruited and hired top talent to build a high-performing team.
  • Led initiatives to emphasize in-stock availability and superior customer service, resulting in a 15% increase in customer satisfaction scores and surpassing annual sales targets by $22M over 5 years.
  • Hired and retained top talent, setting competitive starting pay and implementing annual pay increases, which boosted employee performance and reduced turnover by 20% annually.
  • Conducted ongoing performance evaluations and training, leading to the promotion of 10 Associates to Department Supervisors and 5 Department Supervisors to Assistant Store Managers within three years.
  • Fostered open communication on store standards and objectives, increasing team awareness of their impact on sales and profits, contributing to a 12% rise in store profitability within two years.
  • Partnered with local communities to support veterans, people in need, and local businesses, contributing to a 10% increase in store traffic and community engagement over two years.
  • Delivered orientation and development classes to new Associates, leading to a 25% increase in employee retention due to enhanced educational benefits and growth opportunities.
  • Implemented safety initiatives that reduced store incidents and accidents by 30%, reinforcing a strong culture of safety among employees within one year.

Operations Assistant Manager & Specialty Assistant Manager

Home Depot
01.2005 - 01.2016
  • Led a 5-person operations team to reduce costs and increase annual revenue. Coached and trained associates to enhance customer service and drive performance.
  • Trained 100+ employees on effective selling practices and inventory management, resulting in a 20% increase in sales and a 15% improvement in customer satisfaction within one year by consistently maintaining an in-stock position and an organized store appearance.
  • Managed staffing and scheduling for a team of 50+, promptly identifying and resolving stock deficiencies, which led to a 25% reduction in out-of-stock items and a 10% increase in customer satisfaction scores over six months.
  • Streamlined front-end and back-end processes, improving sales and return transaction efficiency by 30% and reducing processing times for special services by 20%, contributing to a 15% overall increase in operational efficiency within one year.
  • Increased departmental profitability by 18% in one year by conducting detailed analysis of sales trends and implementing targeted strategies to capitalize on high-demand products.
  • Served as District Operations Trainer and District Specialty Trainer, successfully instructing over 60 employees across two districts on new operations and specialty procedures, leading to a 25% improvement in process adherence and a 10% increase in district-wide sales within six months.

Education

Human Resources Management Certificate -

Cornell University
Ithaca, NY

Skills

  • Leadership
  • Conflict Resolution
  • Safety Focus
  • Inventory Control
  • Operations P&L
  • Time Management
  • Recruiting & Interviewing
  • Diversity, Equity, & Inclusion
  • Personnel Training & Development
  • MS Office Suite (Word, Excel, PowerPoint, Teams)

Certification

  • DE&I Certification
  • Human Resources Management Certification

Awards

Community Leadership Award from Human First, New York State Senate Honoree for exceptional support and commitment to people with development disabilities.

Community Service

Brookhaven Town Career Edge helped woman with employment., Team Depot Events, serving Veterans in the community.

Timeline

Operations Assistant Store Manager

Lowe’s
10.2024 - Current

Training Manager

Tortorella Pools
01.2023 - 01.2024

Store Manager

Home Depot
01.2016 - 01.2022

Operations Assistant Manager & Specialty Assistant Manager

Home Depot
01.2005 - 01.2016

Human Resources Management Certificate -

Cornell University

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