Donna Whetstone
Salisbury,NC
Summary
Dynamic professional with a proven track record at Nation General Insurance, excelling in relationship building and technical troubleshooting. Recognized for enhancing customer satisfaction and consistently exceeding performance metrics. Adept at documentation and reporting, with a strong commitment to accuracy and efficiency in all tasks.
Overview
43
43
years of professional experience
Work History
Senior Processing Support Associate
Nation General Insurance
01.2019 - Current
- Assisted customers with inquiries, providing timely and accurate information.
- Adapted quickly to new tools and systems, ensuring efficient workflow.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Pharmacy Technician
Wake Forest Baptist Health
01.2012 - 08.2018
- Processed and dispensed medications accurately, ensuring compliance with pharmacy regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Student
Davidson County Community College
08.2009 - 08.2011
- Collaborated with peers on group projects, enhancing teamwork and communication skills.
- Conducted research using library resources, improving data analysis and critical thinking abilities.
- Worked in Clinics that specialized in Pharmacy
Testing Specialist
GMAC Insurance
02.1983 - 08.2009
- Developed and executed comprehensive test plans to ensure software quality and functionality.
- Collaborated with cross-functional teams to identify, document, and resolve defects efficiently.
- Implemented automated testing frameworks to improve testing efficiency and accuracy.
- Analyzed test results, providing actionable insights to enhance product performance and user experience.
- Managed risk effectively by prioritizing tests based on potential impact and likelihood of occurrence.
- Increased testing accuracy by developing detailed test cases and scripts.
Education
Associate of Science - Pharmacy
Davidson County Community College
Thomasville NC06-2012
Skills
- Relationship building
- Data entry
- Technical troubleshooting
- Documentation and reporting
- Teamwork
Timeline
Senior Processing Support Associate
Nation General Insurance
01.2019 - Current
Pharmacy Technician
Wake Forest Baptist Health
01.2012 - 08.2018
Student
Davidson County Community College
08.2009 - 08.2011
Testing Specialist
GMAC Insurance
02.1983 - 08.2009
Associate of Science - Pharmacy
Davidson County Community College
Similar Profiles
Roseann RuhrRoseann Ruhr
Inside Sales Representative at Nation General InsuranceInside Sales Representative at Nation General Insurance
Darcy ReidyDarcy Reidy
Commercial Team Leader at Nation West InsuranceCommercial Team Leader at Nation West Insurance
Elisha ScottElisha Scott
Records Clerk/Assistant at Muscogee (Creek) Nation - Attorney GeneralRecords Clerk/Assistant at Muscogee (Creek) Nation - Attorney General
Lovey ButtonLovey Button
Sales Associate at Shoe DeptSales Associate at Shoe Dept
Thomas LaskayThomas Laskay
ProSolutions Account Manager at Herc RentalsProSolutions Account Manager at Herc Rentals