Donna Wickett
Sand Springs
Summary
Dynamic and results-oriented professional with extensive experience in customer service and food service management, notably at Tulsa Boys Home. Excelled in fostering strong customer relationships and streamlining kitchen operations, achieving significant waste reduction. Skilled in cash handling and inventory management, demonstrating adaptability, teamwork, and a commitment to excellence.
Overview
25
25
years of professional experience
Work History
CUSTOMER SERVICE/Parts Runner
DANNY'S AUTO REPAIR
03.2024 - Current
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Fostered positive working relationships with regular customers.
- Developed strong relationships with customers by providing professional and courteous service during deliveries.
COOK/Assistant Food Service Manager
Tulsa Boys Home
11.2006 - 11.2022
- Prepared and served various food items in fast-paced [Type] environment.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Maintained food safety and sanitation standards.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Monitored food quality and presentation to maintain high standards.
- Managed opening and closing shift kitchen tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Measured and mixed ingredients according to precise recipes for best results.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Suggested actionable improvements to streamline training procedures.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Planned menus for different events, seasons and customer requests.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Developed system for inventory management, reducing waste and cutting costs.
- Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
CASHIER/Customer Service Representative
KEYSTONE CHEVERLET
04.2000 - 09.2006
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
AMINISTRATIVE ASSISTANT
CAREER POINT BUSINESS SCHOOL
Tulsa, OK03-2004
GED -
CLAREMORE HIGH SCHOOL
Claremore, OK02-2004
Skills
- Labeling and tagging
- Loading and unloading
- Shipping and receiving
- Heavy lifting
- Work order management
- Storage organization
- Deadline management
- Packing and unpacking
- Reading comprehension
- Parts identification
- Parts pickup
- Customer service
- Safe driving
- Punctuality
- Inventory counting
- Payment handling
- Payment collection
- Recordkeeping experience
- Multi-tasking
- Teamwork
- Time management
- Attention to detail
- Reliability
- Strong working relationships
- Dependability and honesty
- Organizational skills
Timeline
CUSTOMER SERVICE/Parts Runner
DANNY'S AUTO REPAIR
03.2024 - Current
COOK/Assistant Food Service Manager
Tulsa Boys Home
11.2006 - 11.2022
CASHIER/Customer Service Representative
KEYSTONE CHEVERLET
04.2000 - 09.2006
AMINISTRATIVE ASSISTANT
CAREER POINT BUSINESS SCHOOL
GED -
CLAREMORE HIGH SCHOOL
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