Donna Wightman
Providence Village,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Receptionist
Dr. Bhangoo
Denton, TX
07.2024 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Scheduler
Family Healthcare Associates
Allen, TX
08.2016 - 01.2024
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Answered telephones and directed calls to appropriate staff members.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Worked on office referrals for 1 year.
Registrar
Medical Center of McKinney
McKinney, TX
06.2013 - 12.2015
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Interviewed patients to complete documents, case histories and intake and insurance forms.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Pushed computer cart to register patients at bedside and obtain account information.
Associate Trainer
Panera Bread
McKinney, TX
07.2009 - 06.2013
- Made recommendations to improve training based upon observations and feedback from trainees.
- Instructed new team members on how to complete tasks.
- Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
- Completed work tasks to set good example.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Lockport Township High School
Lockport, IL05.2008
Some College (No Degree) - Microsoft Office
Joliet Junior College
Joliet, ILSkills
- Telephone Etiquette
- Attention to Detail
- Call Management
- Critical Thinking
- Computer Skills
- Schedule Management
- Account Management
- Document Management
- Insurance Verification
- Strong Work Ethic
- Patient Scheduling
- Patient Registration
- Schedule Coordination
- Incoming Call Reception
- Customer Service
Timeline
Receptionist
Dr. Bhangoo
07.2024 - Current
Scheduler
Family Healthcare Associates
08.2016 - 01.2024
Registrar
Medical Center of McKinney
06.2013 - 12.2015
Associate Trainer
Panera Bread
07.2009 - 06.2013
High School Diploma -
Lockport Township High School
Some College (No Degree) - Microsoft Office
Joliet Junior College
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