Donna Wilkerson
Dayton,TN
Summary
Document Control Specialist with 1 year NUCLEAR experience. Proficient in Microsoft Word formatting and document management. Familiar and comfortable with paper-based document control procedures in addition to GMP regulated environment. Excellent eye for detail and highly organized. Document Management Specialist, providing general administrative back-up and other duties. More than 9 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Document Control Specialist
Watts Bar Nuclear Plant
Spring City, TN
01.2021 - Current
- Contributed to design and implementation of overall corporate documentation standards, numbering conventions and templates.
- Modified and maintained tools to support operations and business process creation using Adobe Acrobat, SharePoint, Excel and Access capabilities.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Converted documents from one application to another.
- Assisted with document troubleshooting and recovery of corrupt documents and files.
- Assisted in continuous improvement activities while developing and maintaining resulting documents.
- Identified areas of weakness and recommended or implemented process improvements.
- Released and updated drawings and specifications.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Uploaded company procedures and policies to EDMS, routing for approval and training.
- Managed training courses, setup and maintenance for document control systems.
- Completed, configured, and revised engineering change orders.
- Created and maintained user accounts and properly routed documents for approval and training.
- Oversaw creation, routing and data input of bills of materials, ECOs, ECRs and ISO documents.
- Verified continuity among corporate and divisional work teams by documenting and communicating actions, irregularities and continuing needs.
- Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs.
- Created and implemented new process to reduce cycle time in approving design plans and engineering change requests.
- Developed and executed system implementation plans to permit integration of users and documentation for company mergers.
- Assessed impact of emerging technology and system upgrades on workflow.
- Updated and created drawings using Corel Draw, Solid Works, AutoCad and controlled firmware files.
- Released and updated drawings and specifications
- Monitored and created control reporting to track performance of system and process integrity, vendors, internal workflows and SLAs
- Converted documents from one application to another
Mhsn House Manageer
MSHN Enterprises
DAYTON , TN
12.2015 - Current
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Supervised staff 12 through motivational coaching and effective training programs for service and sales techniques.
Education
EARLY CHILDHOOD DEVELOPMENT &TENN DAYCARE - Child Care Management
CHATTANOOGA STATE COMUNITY COLLEGE
Dayton, TN06.1999
High School Diploma -
GALVESTON HIGH SCHOOL
Galveston, TX03.1988
Skills
- Compliance controls
- Standard operating procedures
- Process auditing
- Process improvements
- Project support
- Document organization
- Tracking document flow
- Recordkeeping skills
- Digital file organization
Accomplishments
- Collaborated with team 7 in the development of SGT REPLACEMENT PROJECT
Certification
- PHONETIC ALPHABET Training * 4 VITAL BEHAVIORS IN NUCLEAR Training
- JOB SITE HAZARDS TRAINING
- OSHA
- SPOTTER CERTIFIED
- SCALFOLD
Timeline
Document Control Specialist
Watts Bar Nuclear Plant
01.2021 - Current
Mhsn House Manageer
MSHN Enterprises
12.2015 - Current
EARLY CHILDHOOD DEVELOPMENT &TENN DAYCARE - Child Care Management
CHATTANOOGA STATE COMUNITY COLLEGE
High School Diploma -
GALVESTON HIGH SCHOOL
- PHONETIC ALPHABET Training * 4 VITAL BEHAVIORS IN NUCLEAR Training
- JOB SITE HAZARDS TRAINING
- OSHA
- SPOTTER CERTIFIED
- SCALFOLD
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