Donna Williams
Norfolk,Virginia
Summary
Dedicated, organized and dependable veteran successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges.
Overview
15
15
years of professional experience
Work History
Automated Logistical Specialist (92A)
United States Army Reserves
Suffolk, VA
02.2014 - 08.2019
- Assembled and managed 2-5 team members in operations and equipment utilization.
- Monitored inventory demand and material assets to reduce product variability to achieve optimal solutions.
- Closely monitored material readiness of high-priority units.
- Signed off on existing contracts to verify completion of contractual deliverables.
- Analyzed equipment needs of units to procure required inventory and supplies.
- Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
- Established operations procedures and complied with military policies.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
Sales associate
Ashley Stewart
Norfolk, Virginia
01.2013 - 01.2014
- Supported the goals of the business by demonstrating excellent communication and customer service skills
- Demonstrated good sales techniques within a fast paced retail environment
- Operated a computerized register to complete sales, via cash, credit and checks
- I worked a flexible schedule to include some holidays, weekends and/or late evenings.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Maintained records related to sales, returns and inventory availability.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Automated Logistical Specialist (92A)
United States Army National Guard
Gaithersburg, Maryland
06.2009 - 06.2013
- Supervise and manage warehouse inventory, equipment records and parts
- Maintain and distribute large inventory of food, medicines, ammunition, spare parts and other supplies
- Review and verify contents of shipment against bill of ladings and contracts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased customer satisfaction by resolving issues.
- Worked with customers to understand needs and provide excellent service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Created and maintained records, which included stock lists, inventory and material counts.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
Loss Prevention Officer
Navy Exchange
Virginia Beach, Virginia
01.2010 - 01.2011
- Detected and apprehended shoplifters; monitor customers to anticipate potential thefts and wrote investigative reports
- Inspected for security breaches, investigated for internal and external theft
- Ensured employee safety while enforcing security procedures and policies.
Security Officer
Securewest International Maritime Security
Norfolk, VA
01.2009 - 01.2010
- Provided access control for portside, vessels and terminal security
- Oversaw daily monitoring and patrolled buildings, grounds and
- Logged and filed incident report to successfully manage complaints.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Inspected suspicious activities and monitored premises for criminal acts and rule
Unarmed Security Officer
Old Dominion University Public Safety
Norfolk , VA
01.2006 - 01.2007
- Conducted unarmed foot patrol throughout the campus
- Monitored CCTV and alarm systems
- Observed and maintained a daily log, reporting all activities
- Provided quality customer service in a professional manner.
Security Officer
Wackenhut Security
Virginia Beach, Virginia
01.2005 - 01.2006
- Conducted unarmed foot patrol and monitored CCTV and alarm systems
- Maintained a daily log
- Deterred criminal activity and misconduct
- Performed other duties as specified in the orders.
Assistant Manager
Cato's Fashion
Portsmouth, VA
08.2018 - 03.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Saint Leo University
Saint Leo, FLTidewater Community College
Norfolk, VANational Guard Professional Education Center
Little Rock, ARU.S. Army Basic Training Center
Columbia, SCElectronic Institute of Technology
Norfolk, VAGED -
Keystone Job corps
Drums, PABachelor Of Applied Science - Business Administration
University of Phoenix
Tempe, AZ03.2023
Associate Of Arts And Sciences - Business Administration
University of Phoenix
Tempe, AZ01.2021
Skills
- Inventory Monitoring and Management
- Customer Experience
- Materials Requisition
- Automated Supply Systems
- Order Checking
- Supply Issuance
- Proper Storage Procedures
- Storage and Supply Management
- Customer Assistance
- Vendor Relationships
- Government Missions
- Handheld Scanners
- Supply Chain Applications Systems
- Completing Annual Inventories
- OSHA Standards
- Barcode Labeling
- Bill of Lading
- Maintaining Clean Work Areas
- Clerical Support
- Company Guidelines
- Loss Prevention Strategies
- Loading Cargo
- Customer Relations
- Target Area Checks
- Freight Labeling
- Exercise Administration
- Stockroom Procedures
- Military Policies
- Freight Processing
- Office Supplies and Inventory
- Inventory and Supply Logistics
- Team Goals
- Work Order Explanation
- Issuing and Receiving Equipment
- Daily Receipts Documentation
- Equipment Dispatch
- Logistics Reporting
- Vehicle Dispatch
- Supply Inventory Management
- Team Guidance and Management
- MS Office Proficiency
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Understanding Customer Needs
- Customer Support
- Courteous with Strong Service Mindset
- Exceptional Communicator
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Teamwork and Collaboration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can do all things through Christ that gives me the strength.
The Bible
Timeline
Assistant Manager
Cato's Fashion
08.2018 - 03.2019
Automated Logistical Specialist (92A)
United States Army Reserves
02.2014 - 08.2019
Sales associate
Ashley Stewart
01.2013 - 01.2014
Loss Prevention Officer
Navy Exchange
01.2010 - 01.2011
Automated Logistical Specialist (92A)
United States Army National Guard
06.2009 - 06.2013
Security Officer
Securewest International Maritime Security
01.2009 - 01.2010
Unarmed Security Officer
Old Dominion University Public Safety
01.2006 - 01.2007
Security Officer
Wackenhut Security
01.2005 - 01.2006
Saint Leo University
Tidewater Community College
National Guard Professional Education Center
U.S. Army Basic Training Center
Electronic Institute of Technology
GED -
Keystone Job corps
Bachelor Of Applied Science - Business Administration
University of Phoenix
Associate Of Arts And Sciences - Business Administration
University of Phoenix
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