Donna Williams
Washington,District Of Columbia
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings Nineteen years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
19
19
years of professional experience
Work History
Associated Project Coordinator
WMATA
07.2019 - Current
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Kept corporate and client information confidential, adhering to data safety measures.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Created job files for each project and maintained current data in each file.
- Monitored project progress, identified risks and took corrective action as needed.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Management Assistant
WMATA
08.2012 - 07.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Oversaw training and onboarding process for all newly hired employees.
- Conducted research to assist with routine tasks and special projects.
- Recorded time allocated to projects and updated master tracking documents.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Served as corporate liaison for finance, IT, and marketing departments.
Administrative Assistant
WMATA
04.2010 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
Office Administrator
WMATA
04.2005 - 08.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Science - Counseling Psychology
Regent University
Virginia Beach, VA12.2025
Skills
- Virtualization
- Strategic Planning
- Customer Service
- Forecasting
- Vendor Management
- Attention to Detail
- Customer Management
- Project Management
- Resource Coordination
- Problem-Solving
- Detail Oriented
- Critical Thinking
- Good Judgment
Timeline
Associated Project Coordinator
WMATA
07.2019 - Current
Management Assistant
WMATA
08.2012 - 07.2019
Administrative Assistant
WMATA
04.2010 - 08.2012
Office Administrator
WMATA
04.2005 - 08.2012
Bachelor of Science - Counseling Psychology
Regent University