Donna Williams

The Assistant Store Manager (ASM) is responsible for overseeing core store operations, including merchandising, services, and HomeStore tasks. The ASM supports major projects such as resets, remodels, and general service tasks and plays a critical role in developing top talent by coaching and mentoring team members to create a high-performance, positive team. This role supports the Store Manager.

• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Created and maintained safe and secure work environments for employees.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, and stock replenishment.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Worked on behalf of a nonprofit organization.

• Recruited sponsors for impoverished children.
• Interviewed future applicants for campaign.
• Trained new talent.
• Conducted evaluations and observed employee performance to identify areas of needed improvement.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.