Donna Williams
Coconut Creek
Summary
Dynamic Patient Access Coordinator with a proven track record at Karla Piercy, excelling in HIPAA compliance and patient registration. Recognized for strong organizational skills and a friendly demeanor, enhancing customer service and streamlining appointment scheduling. Committed to maintaining confidentiality while supporting medical staff and ensuring a positive patient experience.
Experienced with patient intake procedures and administrative coordination. Utilizes skills in streamlining processes to improve patient flow and satisfaction. Track record of proficiently handling insurance verification and registration tasks.
Overview
21
21
years of professional experience
Work History
Patient Access Coordinator
Karla Piercy
07.2020 - 09.2024
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
Surgical Assistant
Drs. Garvar and Stewart
08.2006 - 10.2019
- Provided compassionate care to patients throughout their surgical experience, easing anxiety and ensuring comfort.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Kept views unobstructed by retracting, sponging, and suctioning surgical sites.
- Assisted in complex surgical procedures, demonstrating adaptability and knowledge across multiple disciplines.
Medical Records Clerk
Dr. Elliot Surry
11.2003 - 06.2005
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Maintained patient confidence by keeping patient records information confidential.
- Supported medical staff by providing organized and accurate medical records.
Education
Associate of Arts - Liberal Arts And Sciences
New York City Tech
New YorkSkills
- HIPAA compliance
- Strong organization
- Patient registration
- Insurance verification
- Appointment scheduling
- Healthcare
- Friendly and outgoing
- Customer service
Timeline
Patient Access Coordinator
Karla Piercy
07.2020 - 09.2024
Surgical Assistant
Drs. Garvar and Stewart
08.2006 - 10.2019
Medical Records Clerk
Dr. Elliot Surry
11.2003 - 06.2005
Associate of Arts - Liberal Arts And Sciences
New York City Tech
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