DONNA WILSON

• Established effective incident reporting mechanisms for 5 clients to report suspicious activities or concerns related to information security quickly.
• Collaborated with 10 cross-functional teams to develop robust business continuity plans in event of cyber attack.
• Streamlined patch management processes, ensuring timely deployment of critical security updates for one retail client.
• Ensured compliance with industry regulations by developing and enforcing comprehensive security policies and procedures for 3 clients utilizing ISO 27001 framework.
• Developed comprehensive risk assessment methodologies for identifying potential threats and vulnerabilities.
• Managed diverse team (5-15) of cybersecurity professionals to achieve organizational goals effectively.
• Analyzed network security and current infrastructure, assessing areas in need of improvement.
• Wrote strategic business plans outlining need for departmental information technology resources.
• Managed compliance efforts, reporting and audits.
• Reviewed documents, files, transcripts, and other records to assess compliance and potential improvements.
• Reduced risk exposure for several clients by identifying and addressing areas of noncompliance.
• Provided expert advice on regulatory changes, keeping organization abreast of evolving requirements in industry landscape.
• Implemented business continuity plans, safeguarding organization's operations against unforeseen disruptions.
• Interfaced with client before and during process of auditing activities.
• Enhanced ISO compliance by conducting thorough audits and identifying areas for improvement.
• Delivered customized training programs for clients'' employees, raising awareness about importance of data privacy and best practices.
• Streamlined internal processes related to data handling and storage, resulting in more efficient operations and heightened security measures.
• Championed culture of continuous improvement within the privacy function, fostering innovation and adaptability to meet evolving regulatory demands.
• Improved overall organizational transparency by drafting clear and concise privacy notices for customers and employees alike.

• Streamlined project management processes, resulting in increased efficiency and timely delivery of projects.
• Mentored and supported 5 staff/senior department employees to create strong workplace culture.
• Implemented innovative approaches to problem-solving, leading to breakthrough solutions for clients.
• Optimized client operations by conducting in-depth assessments and recommending actionable improvements.
• Interacted with clients to define and understand long-term goals and strategies.
• Enhanced client satisfaction by providing tailored strategies and solutions for their specific needs.
• Evaluated effectiveness of implemented strategies using metrics-based analyses to ensure alignment with client objectives.
• Consistently exceeded performance targets while maintaining focus on quality workmanship.
• Facilitated root cause analyses for identified issues, driving continuous improvement efforts across departments.
• Enhanced ISO compliance by developing and implementing effective quality management systems.
• Conducted regular internal audits, ensuring adherence to ISO standards and maintaining certification status.
• Developed analysis methodologies and task requirements in tandem with senior management.
• Leveraged data-driven insights to inform decision-making processes and drive desired outcomes for clients.
• Collaborated with multidisciplinary experts to deliver holistic solutions addressing complex business challenges.
• Provided guidance on corrective action plans addressing non-compliance issues identified during audits.

• Developed high-performing 2 teams (SOC and SOX) by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Managed audit and compliance budgets effectively to ensure optimal use of 14 resources while maintaining financial stability.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Oversaw incident response efforts, conducting investigations and reporting breaches as necessary to regulatory authorities.
• Advised senior management on strategic decisions related to privacy issues, supporting informed decision-making at all levels of organization.
• Achieved efficient vendor management through detailed reviews of their privacy practices and documentation requirements.
• Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.

• Streamlined project management processes, resulting in increased efficiency and timely delivery of projects.
• Mentored and supported 5-10 auditing employees to create strong workplace culture.
• Implemented innovative approaches to problem-solving, leading to breakthrough solutions for clients.
• Developed comprehensive business plans, enabling clients to achieve their short-and long-term goals.
• Designed customized training programs to enhance employee skills and performance within client organizations.
• Evaluated the effectiveness of implemented strategies using metrics-based analyses to ensure alignment with client objectives.
• Streamlined internal processes related to data handling and storage, resulting in more efficient operations and heightened security measures.
• Conducted regular audits of client data practices, identifying areas for improvement and implementing necessary changes.
• Actively participated in risk assessment exercises aimed at identifying areas where additional resources were needed for stronger fraud protection efforts.
• Created and developed detailed work plans to meet business priorities and deadlines.

• Managed team of 5 auditors, ensuring accurate and timely completion of audit projects.
• Maintained up-to-date knowledge on accounting standards and best practices to ensure high-quality audit results were delivered consistently.
• Implemented approximately 7 risk-based auditing strategies, resulting in better identification of potential issues.
• Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.

• Responsible for Internal Audit Department results and communications. Established the department, its methodologies and quality processes. This included the implementation of a risk assessment model to evaluate and the prioritization of risk corporate wide.
  
  Direct risk - based audit plans for multiple disciplines and revenue streams
  
  Report to the Audit Committee formally each quarter and informally throughout the year. Facilitated relationships with key stakeholders, both internal and external.
  
  Ensures resolution of Hotline investigations.
  
  Responsible for staffing and the IA annual budget.
  
  Direct all operational/internal control/financial/SOX audits, reporting and recommending opportunities for additional automation and the streamlining of processes.
  
  Prepare business units/departments for all IT and Financial external audits.
  
  Facilitate discussions between business and IT as part of project management to increase efficient and effective implementation of applications.
  
  Complete all SOX, SSAE 16 (SAS70) reviews corporate wide.
  
  Assisted in DOI complaint remediation efforts and acted as liaison between third party external auditors for the company.
  
  Assisted in the external Financial Audit of the company.
  
  Was part of the BCP CERT Team.

Technical Writing Course Work

Minor: Project Management