Donna Wilson
Westminster,MD
Summary
Highly organized individual with more than 20+ years working as in a variety of office settings to significantly improve office operations. A proven track record in enhancing office efficiency and addressing obstacles with experience insight and anticipation. Committed to providing outstanding client service and support with a positive attitude. Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.
Overview
22
22
years of professional experience
Work History
Assistant Project Manager
Hyland Advisors, LLC
04.2024 - Current
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Supported timely project delivery by proactively identifying risks and developing mitigation plans.
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Strengthened relationships with vendors to secure favorable pricing on supplies while ensuring high-quality products were consistently delivered on time.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
Corporate Office Manager
Window Nation, LLC
10.2017 - 04.2024
- Optimized office space utilization, coordinating relocations and renovations as necessary.
- Obtain business licenses, contractor licenses/registrations and building permits from local and state agencies
- Managed complex projects for successful completion within deadlines and budget constraints.
- Fleet Management of 285 vehicles in 20 states including assignment of drivers, gas cards, GPS tracking devices, EZ Pass, vehicle wraps with company logo, transportation to office/driver in timely fashion
- Management of expenses related to vehicles including registrations, maintenance, violation notices and accidents
- Answer average of 150 -200 calls and emails addressing customer/employee inquiries, solving problems and troubleshooting office issues daily
- Implemented effective record-keeping practices to maintain accurate documentation of all relevant data.
- Maintained a professional work environment, enforcing company policies and addressing workplace issues promptly.
- Handled sensitive situations diplomatically by mediating conflicts among staff members when needed.
- Streamlined office operations by implementing efficient systems and procedures.
Accounting Manager
Window Nation
05.2016 - 10.2017
- Managed all areas of accounting, including accounts payable and receivable, general ledger management and banking reconciliations
- Processed customer cancellations and customer refunds
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained vendor files and entered invoices into accounting software.
- Delegated office staff to perform administrative duties and share workloads.
- Handled miscellaneous tasks which included managing drivers and fleet vehicles, business license updates, assist with new office openings/closings
Office Manager -Bookkeeper
Davies Consulting, LLC
11.2012 - 09.2015
- Manage time/expenses of all projects for $6 million dollar consulting firm
- Organize reports for preliminary invoicing and prepare detailed invoices and spreadsheets for clients
- Manage, update and track accounts receivables
- Complete data entry and track payments to vendors via check and ACH
- Managed and ordered office supplies while adhering to office budget
- Set up subcontractors and vendors for services and payments
- Manage manual and electronic bank deposits
- Manage Human Resources with new employee onboarding, enrollment of benefits, terminations
- Perform bookkeeping duties including bank reconciliations of multiple bank accounts
- Process payroll and manage payroll reconciliations
- Manage and maintain office equipment
- Assist with monthly/quarterly/yearly closings with CPA
- Organize and manage catering of firm meetings and training sessions
Office Manager/Bookkeeper
Abrams & West, P.C.
05.2003 - 11.2012
- Managed administrative functions of 5 attorney, 3 staff law firm
- Developed and maintained internal client filing system
- Direct contact with clients, paralegal, attorneys and courts
- Manage all client time/expenses and invoicing
- Coordinate and manage vendor expenses and payments
- Manage payroll, taxes and reconciliation of data for CPA
- Manage and reconcile multiple bank accounts
- Assist year-end closings with CPA firm
- Manage and maintain office equipment
- Manage leasing spaces to multiple sub-tenants and tracking expenses
- Manage events for law firm luncheons and events
Education
Associate of Science - Business Administration
University of Phoenix
Phoenix, AZ2011
Certificate - Real Estate
Coldwell School of Real Estate
Maryland2008
Skills
- QuickBooks
- Microsoft Office
- Human Resources
- Employee training/development
- Staff management
- Bookkeeping
- Event planning
- Organizational skills
- Office management
- Legal administrative support
Accomplishments
- Developed and implemented multiple administrative processes which resulted in increased productivity.
- Successfully collected past-due invoices and resolved customer issues.
- Organized and managed inventory and office budgeting for supplies for busy office.
- Trained and mentored numerous administrative staff.
- Served as the internal Bookkeeper for a $7 multi-million dollar company.
- Staffing - Worked as Human Resources professional to streamline hiring and onboarding process.
- Organized multiple bank accounts for various entities.
- Developed process for implementing, tracking and posting electronic deposits
References
References - See Below
Personal References
Harley Rose Kolinski
(757) 894-8261
Bernadette Wilson (no relation)
(260) 615-1412
Ryan Memphis
(443) 442-3416
Business References
Olu Fadiran
8110 Maple Lawn Blvd, #335
Fulton, MD 20759
(240) 620-2528
Fred Cooper, CEO
8110 Maple Lawn Blvd, #335
Fulton, MD 20759
(410) 725-2162
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave4-day work weekLanguages
English
Interests
Family
Pets
Music
Crafts
Gardening
Timeline
Assistant Project Manager
Hyland Advisors, LLC
04.2024 - Current
Corporate Office Manager
Window Nation, LLC
10.2017 - 04.2024
Accounting Manager
Window Nation
05.2016 - 10.2017
Office Manager -Bookkeeper
Davies Consulting, LLC
11.2012 - 09.2015
Office Manager/Bookkeeper
Abrams & West, P.C.
05.2003 - 11.2012
Associate of Science - Business Administration
University of Phoenix
Certificate - Real Estate
Coldwell School of Real Estate
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