Donna Wilson
Panama City,FL
Summary
Manager, Supervisor of teams Experienced and dependable Office Administrator/Bookkeeping Possess strong organizational skills; detail oriented Interviewed, hire and trained staff for numerous positions within 3 different companies Meets or exceeds company goals and objectives Exceptional interpersonal communicator with proven ability to motivate diverse groups Innovative troubleshooter and problem-solver who excels at developing creative ideas Highly motivated self-starter who maintains high team morale during difficult times
Overview
20
20
years of professional experience
Work History
AR Specialist
Virtuous Management Group
08.2024 - 04.2025
- Data entry for charges and payments for 20 properties.
- Trouble shoot payments that have been entered to the wrong account.
Convention Services Manager
Royal American
01.2021 - 03.2024
- Company Overview: Boardwalk Beach Resort and Convention Center
- Run day to day Convention Services in Convention Center.
- Plan events and work with clients on planning.
- Enter into the system Skyware group block reservations.
- Post payments Cash or check or credit.
- Enter all information into the Skyware system for processing into Banquet Event Orders for other team.
- Held meetings for sales and banquets for events.
- Make sure all set ups for events are correct.
- Make sure all events are a success with clients.
- Boardwalk Beach Resort and Convention Center
Condo Liaison
Origins at Seahaven
01.2020 - 01.2021
- Approve invoices for Unit.
- Approve Owner Statements for billing each month.
- Approval of Applications for long-term rentals.
- Help to maintain Core entries for Maintenance jobs to ensure work orders were processed in a timely manner.
- Provide guidance and training for Staff.
- Worked with all department heads to ensure owner satisfaction.
Supervisor of Administration Operations
Wyndham Destinations Destin
01.2019 - 01.2020
- Assist Director of Marketing including 2 Resorts; Majestic Sun and Emerald Grande Operations.
- Manage Welcome Center Tours.
- Equipment audits (weekly and monthly).
- Payroll for 20 Marketers.
- Processing of New Hires,- All access and paperwork, training for 5 team members.
- Supervisor of a team of 5.
- Facilitate Events.
- Corporate Party Weekend Events: Invite owners and non owners to come view our properties.
Sales Executive
Horton Outdoors
01.2017 - 01.2020
- Cold calls to prospective advertisers for local billboard placement.
- Negotiate contracts with prospective advertisers.
Call Center Supervisor
Wyndham Vacation Resorts
01.2016 - 01.2017
- Assisted Director of Marketing with daily, weekly and monthly reports.
- Implemented and managed the call center start-up.
- Performed duties related to events and marketing.
- Assisted with the launch and training of a new tour entry program software and trained 6 employees.
Assistant Manager
St. Andrews Towers
01.2015 - 01.2017
- Assist with HUD list for applicants for Section 8 housing.
- Assisted with move-ins.
- Background checks.
- Maintenance tracker.
- Assisted with re-certifications each quarter.
Trainer
Military Personnel Services Corporation (MPSC)
01.2009 - 01.2011
- Worked with Tennessee State Family Program with regards to Guard Family Team Building and Guard Family Action Plan.
- Traveled to multiple states training spouses of deployed soldiers on how to deal with the different aspects of deployment.
- Provided instruction at area youth camps.
Administrative Program Support Specialist
Military Personnel Services Corporation (MPSC)
01.2005 - 01.2009
- Managed a base of 180 volunteers throughout the State of Tennessee.
- Level 4 security clearance from Washington, DC to process travel orders and vouchers for all volunteers.
- Managed a civilian employment Excel database of more than 8,000 statewide employers.
- Worked with members to determine short- and long-range financial control plans.
- Planned events and coordinated luncheons for high ranking defense personnel.
- Prepared executive correspondence and memoranda of general, technical and statistical nature.
- Assisted national leaders in Washington to plan training events and help train.
Education
General Studies -
Arkansas State University
General Studies -
University of Central Arkansas
Skills
- Microsoft Office Suite
- ACS
- Kronos Focus
- People Soft
- Opera cloud
- Skyware
- Paycheks
- Cash drawer
- Organized
Timeline
AR Specialist
Virtuous Management Group
08.2024 - 04.2025
Convention Services Manager
Royal American
01.2021 - 03.2024
Condo Liaison
Origins at Seahaven
01.2020 - 01.2021
Supervisor of Administration Operations
Wyndham Destinations Destin
01.2019 - 01.2020
Sales Executive
Horton Outdoors
01.2017 - 01.2020
Call Center Supervisor
Wyndham Vacation Resorts
01.2016 - 01.2017
Assistant Manager
St. Andrews Towers
01.2015 - 01.2017
Trainer
Military Personnel Services Corporation (MPSC)
01.2009 - 01.2011
Administrative Program Support Specialist
Military Personnel Services Corporation (MPSC)
01.2005 - 01.2009
General Studies -
Arkansas State University
General Studies -
University of Central Arkansas
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