Dynamic and results-driven professional with extensive experience at the United States Department of Labor. Proven expertise in administrative support and database management, complemented by strong interpersonal skills. Successfully streamlined operations and enhanced team collaboration, contributing to improved program efficiency and client satisfaction. Adept at multitasking and creative problem-solving in fast-paced environments.
Overview
51
51
years of professional experience
Work History
Veteran Program Assistant
United States Department of Labor
Oklahoma City, Oklahoma
02.2008 - 03.2025
Assisted with planning and coordinating day-to-day and special program activities.
Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Supported planning and coordination of training program and associated activities.
Managed both digital and physical filing systems and retrieved documents as required.
Prepared clearly written and formatted documents and reports.
Highly efficient with Microsoft Office: Word, Excell, Powerpoint, and Outlook.
Maintained accurate and up-to-date program databases, ensuring easy access to critical information for decision-making.
Fostered collaborative environment by facilitating team meetings that encouraged open dialogue and shared problem-solving.
Volunteered to help with special projects of varying degrees of complexity.
Completed daily logs for management review.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Performed wide-ranging administrative, financial and service-related functions.
Proofread and edited documents for accuracy and grammar.
Drafted common document templates to reduce time spent creating documents from scratch.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Personnel Management Specialist
US Army
Hartford, CT
03.1984 - 01.2001
Maintained compliance with military employment laws and regulations through diligent record-keeping, and policy updates.
Managed personnel actions, ensuring timely processing of request for time off, promotions actions, transfers, and others.
Cross-trained personnel to cover other personnel staff duties to facilitate seamless office management.
Assisted with implementation for all internal training for supervisors and other personnel.
Conducted performance reviews and provided feedback to managers on personnel performance.
Initiated and maintained personnel-related files and records and established archives to support internal audits.
Collaborated with managers and personnel to identify areas for inspections and audits.
Personnel Specialist
US Army
07.1974 - 01.1979
Provided quality clerical support through document management, correspondence.
Maintained organized files and stocked supplies to support team needs and maximize performance.
Managed incoming calls and correspondence professionally, ensuring timely responses to military personnel.
Upheld strict confidentiality standards when handling sensitive material.
Maintained records on all military equipment in the company.