Donna Wolkan
Pittsburgh,PA
Summary
Seasoned Specialist offering 10 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive HR Specialists
Target Corporation
Pittsburgh, PA
10.2020 - Current
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Created training materials for new hires on the company's procedures and policies.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Defined team directions and provided guidance to members.
- Balanced competing priorities through deliberate project and time management practices.
COO
Precision Balance Machining
Pittsburgh, PA
06.2005 - 10.2020
- Developed and implemented strategic plans to achieve organizational objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
- Analyzed business processes to identify areas for improvement and develop solutions to address them.
- Developed relationships with vendors to negotiate favorable contracts for goods or services needed by the organization.
- Ensured compliance with applicable laws and regulations regarding operations activities.
- Performed root cause analyses when issues arose in order to determine underlying causes and develop corrective actions.
Education
Bachelor of Science - Human Resources Management
Wilmington University
New Castle, DE06-2025
Associate of Science - Psychology
Butler County Community College
Butler, PA06-2011
Wilmington University
New Castle, DESkills
- Schematics Interpretation
- Management collaboration
- Proficient in [Software]
- Project Planning
- Problem-Solving
- Organizational Skills
- Team Collaboration
- Experience in leadership
- Relationship Building
- Team building
- Analytical Thinking
- Logistics Coordination
Accomplishments
- Member of Phi Theta Cappa
Languages
English
Professional
ASL
Professional
Certification
- Certified in Organizational Leadership and Training
References
References available upon request.
Timeline
Executive HR Specialists
Target Corporation
10.2020 - Current
COO
Precision Balance Machining
06.2005 - 10.2020
Bachelor of Science - Human Resources Management
Wilmington University
Associate of Science - Psychology
Butler County Community College
Wilmington University