Overview
Work History
Education
Skills
Languages
Timeline
Generic

Donna Wotton

Overview

19
19
years of professional experience

Work History

Morning Shift Manager

Mountain Valley Verity
08.2017 - Current
  • Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
  • Streamlined communication between kitchen staff and front-of-house personnel, ensuring timely order preparation and delivery to customers.
  • Conducted regular equipment maintenance checks, addressing issues promptly to minimize downtime during busy periods.
  • Collaborated with other Shift Managers to share best practices for improved operational efficiency across all shifts.
  • Mentored new employees in job tasks and company policies, contributing to their overall success within the organization.
  • Enhanced customer satisfaction with a focus on timely service and consistent product quality.
  • Resolved customer complaints effectively, resulting in increased customer loyalty and repeat business.
  • Maintained compliance with local health codes by enforcing strict sanitation standards throughout daily operations.
  • Demonstrated strong leadership skills under high-pressure situations by remaining calm and effectively delegating tasks to team members.
  • Ensured accurate cash handling procedures were followed by all employees, safeguarding against potential losses due to errors or theft.
  • Managed inventory levels to ensure adequate supplies were available for daily operations, minimizing waste and reducing costs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Bar Manager

American Legion Post 24
04.2006 - 07.2017
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
  • Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Collaborated with kitchen team for seamless integration of food and beverage offerings.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
  • Organized charity events at the venue which garnered positive press coverage while supporting social causes.
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
  • Led training sessions for new staff, improving service quality and team cohesion.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated with catering staff to deliver food services for special events and functions.

Education

No Degree -

Cleveland High
Portland, OR
01-1987

Skills

  • Employee training
  • Equipment maintenance
  • Cash handling
  • Inventory management
  • Customer service
  • Time management
  • Product presentation
  • Health code compliance
  • Menu planning

Languages

English

Timeline

Morning Shift Manager

Mountain Valley Verity
08.2017 - Current

Bar Manager

American Legion Post 24
04.2006 - 07.2017

No Degree -

Cleveland High

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Donna Wotton