Summary
Overview
Work History
Education
Skills
Volunteers in the community, Mentors at risk Young ladies, Reading, Exercising.
Work Availability
Timeline
Generic

Donna Yarber

Texarkana,AR

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

  • Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

39
39
years of professional experience

Work History

UPS Account Manager

UPS
03.1984 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

BBA - Marketing, Statistics, Management And Sales

Texas A&M University - Texarkana
Texarkana, TX
05.1986

Skills

  • Outbound Telephone Marketing
  • Client Rapport-Building
  • Customer Seating
  • Administrative Oversight

Volunteers in the community, Mentors at risk Young ladies, Reading, Exercising.

Member of the Junior League of Texarkana.  I spearheaded one of our key projects entitled SHOES FOR THE SOUL.  We partnered with local shoe stores to provide shoes for low income children in the city.  I also volunteer my time by working with the local Boys and Girls Club.  I assist with feeding the homeless and providing them with socks and shoes.  I visit nursing homes and take our puppet ministry from my church to entertain the residents.


I mentor at risk young ladies by teaching them life skills, proper dress and etiquette.  I teach them the basics such as how to properly set a table.  How to dress for a job interview and how to complete their FASFA.


I love reading Self Help books and financial literacy books and I love walking, yoga and bike riding.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

UPS Account Manager

UPS
03.1984 - 06.2023

BBA - Marketing, Statistics, Management And Sales

Texas A&M University - Texarkana
Donna Yarber