Donna Yasin
Killeen,Tx
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated professional with a background in interviewing vendors for the best possible pricing. An effective Purchasing Clerk with exemplary talents in handling seasonal demand and placing orders with accuracy. Smart and focused and willing to go the extra mile to complete tasks.
Overview
33
33
years of professional experience
Work History
Purchasing Clerk
City Of Phenix City
08.2023 - 06.2024
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Assisted in the implementation of new procurement software, leading to improved data management and reporting capabilities.
- Verified accuracy of bills of lading, contracts and purchase requests.
- Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
- Managed large product inventories and placed orders when product levels were running low.
- Coordinated with warehouse personnel to ensure proper receipt and storage of delivered goods upon arrival at the facility.
- Evaluated proposals from potential vendors, ensuring selection based on quality, service, and pricing factors.
- Improved supplier relations by negotiating contracts and maintaining professional communication.
- Kept meticulous records of orders in computer system using [Software.
- Collaborated with department heads to determine appropriate budgets for necessary purchases.
- Ensured accuracy of purchase orders, minimizing errors and delays in deliveries.
- Developed strong relationships with key suppliers, fostering a collaborative environment for effective negotiations.
- Managed invoice discrepancies by effectively communicating with vendors to resolve issues in a timely manner.
- Reduced costs with thorough research and comparison of product prices from multiple suppliers.
- Interviewed suppliers and asked for quotes to determine best possible pricing for materials purchasing.
- Conducted regular audits of vendor performance, identifying areas for improvement and cost savings opportunities.
- Maintained complete documentation and records of all purchasing activities.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Oversaw financial administration and managed inventory while selecting and monitoring vendors.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Recommended metrics for product availability, costs, and delivery to advance business objectives.
- Negotiate contracts with vendors, securing best prices and terms for materials, equipment and services.
Sales BDC Representative
SON'S Chevrolet
04.2023 - 08.2023
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CDK system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Contributed to dealership revenue by upselling additional products or services during sales process.
- Set up appointments for customers to come in and test drive new and use vehicles.
- Communicated through text, email, and phone calls.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
- Expanded clientele base with targeted prospecting efforts to identify potential customers in market area.
BDC Representative/OLM
Bates Nissan
03.2021 - 08.2022
- Developed strong business relationships to provide service and value beyond customer expectations.
- Identified and executed appropriate strategies for business success.
- Identified and solved problems with minimal guidance to minimize disruptions to business.
- Quoted prices, credit terms and other bid specifications for decline service repairs.
- Kept detailed records of daily activities through online customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Answer incoming customer phone calls to schedule service appointments
- Direct customers phone call to the correct service advisor that is handling their vehicle.
- Contact previous customers who have declined repair services and set up appointments to finish repairs at a later time.
- Schedule 1st service appointments for new car sales.
- Contact customers and inquire on their service experience.
- Separate all repair/warranty paperwork for warranty manager .
Parts Sales Manager
AutoZone
08.2020 - 03.2021
- Established spare parts department from ground up.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Ordered parts for customers and repair shops.
- Processed and reshelved return orders, checking for discrepancies, potential usage and shortage issue.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Assist customers by installing batteries, light bulbs, windshield wiper blades, and diagnostic readings on vehicles when able.
- Open store duty task and closing tasks when scheduled.
- Daily and closing deposits and paperwork.
- Stock, clean, order, and customer check out.
Store Co-Manager
Piggly Wiggly Grocery Store
01.2013 - 05.2020
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Hired, trained and evaluated personnel in sales and marketing.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
DSD Receiver
Walmart
01.2004 - 11.2011
- Communicated operational inconsistencies of store or vendors to manager for resolution.
- Provided fast, friendly, and accurate customer service to create positive shopping experience.
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Tracked product for DSD vendors to verify invoices.
- Followed food safety and workplace safety guidelines for job functions.
- Verified accuracy of DSD plan-o-grams and implemented weekly store merchandising notes.
- Entered DSD invoices into walmart inventory system for prompt record keeping.
- Protected company assets through accurate receipt and return of DSD product.
- Processed reclaims and returns to vendors and warehouse for credit.
- Processed daily and weekly DSD tickets to file invoices.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Worked with inventory managers and unloaders to plan deliveries.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Recorded regular progress and issues with products.
CNA
Spring Oaks Terrace
09.1999 - 06.2002
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Cashier
Walmart
09.1991 - 10.1997
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Learned accounting office and CSM positions and provided backup at key times.
Education
Diploma - Pharmacy Technology
Ultimate Medical Academy - Clearwater
Clearwater, FL01.2013
High School Diploma -
Lampasas High School
Lampasas, TX05.1992
Skills
- Registration Paperwork
- Operational Processes
- Daily Workflows
- Pricing Structures
- Reminder Calls
- Cash Control
- Effective Customer Communication
- Bank Deposits
- Making Appointments
- Inventory Control Processes
- Shrinkage Control
- Accounts Payable and Accounts Receivable
- Restock Shelves
- Invoice Verification
- Documentation And Reporting
- Warehouse Management
- Inventory Monitoring
- Cost Reporting
- Budget Planning
- Pricing research
- Accounts Receivable
- Materials Planning
Timeline
Purchasing Clerk
City Of Phenix City
08.2023 - 06.2024
Sales BDC Representative
SON'S Chevrolet
04.2023 - 08.2023
BDC Representative/OLM
Bates Nissan
03.2021 - 08.2022
Parts Sales Manager
AutoZone
08.2020 - 03.2021
Store Co-Manager
Piggly Wiggly Grocery Store
01.2013 - 05.2020
DSD Receiver
Walmart
01.2004 - 11.2011
CNA
Spring Oaks Terrace
09.1999 - 06.2002
Cashier
Walmart
09.1991 - 10.1997
Diploma - Pharmacy Technology
Ultimate Medical Academy - Clearwater
High School Diploma -
Lampasas High School
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